Microsoft: "Account recovery is 100% automated, we can't manually help you at all. But, it also takes 24 hours to let you know if your account was recovered after you answered our 14 page Questionnaire that reads like a Phishing attempt."
For anyone who didn't see my post yesterday, let's just say that I tried to make a plugin and it went horribly wrong. I was so far off base I think I was in another ballpark. But hey, I still learned a couple of things. Even if one of them was to leave the plugin stuff to the experts and big boys/girls/people of pluginy persuasion.