Ace activation is endlessy trying to connect

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cabfe

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Hello,

I've replaced my old PC by a new one and am currently installing my software.
I have installed Ace, launched it and tried to activate it, but it stays stuck in an endless loop "connecting to the activation server".

I suppose either said server is not responding/has changed address or my computer is not correctly configured.

Can you help me?
 

Kes

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[move]Technical Support[/move]
 

cabfe

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There's no redirection, it just loops:
cwysXFk.png
 

TheoAllen

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Still though, have you tried to change it to TLS 1.2?
 

cabfe

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My default browser is Firefox, I don't know if it changes a lot.
I've looked at the TLS setting and it was ok
security.tls.version.min = 1
security.tls.version.max = 3
I've forced the min at 3 (=TLS 1.2) but to no avail.

Edit:
I've had to play it (somewhat) dirty.
I won't go into details for obvious reasons but I looked at my previous installation on my old computer and made a few changes on my new installation.
Now it no longer asks for a registration, so I guess it's become a "clean" install.
In any case, I have everything fully legit, I even bought the product in the official store.

No idea why it didn't work as intended, but it ended well.
Reporting for closing.
 
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Andar

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You need to change that setting under Windows (it's hidden in the Internet options of the Internet Explorer), because the activation doesn't use any Browser.
 

cabfe

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@Andar I've looked there too and TLS 1.2 was checked.
 

Ms Littlefish

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