I love MV but I will play devils advocate to support other peoples opinion. Well if they would have said that Shin, the clear answer is money... lol why does anyone do anything at work?? For money. If they wouldn't have allowed all these other choices they wouldn't have made as much money. It is a business and a business rule is do not release a faulty product. But mistakes happen.. Imagine a barber cutting my hair too short, saying ahh it will grow back in a few days. Do I say "Oh that is okay, I love getting the haircut that makes me look like a boy?" A mover scratching up my house walls, saying oh it will take a moment to repair and paint the wall. "Ah go ahead scratch them all up you didn't have to do a great and professional job or anything." A new car coming out with a faults. They are criticized and I doubt you'd be like ah well I didn't get what the sales person said I would, but they didn't need to add that in... A paid service and/or product is an equal trade of goods. Therefore all paid services and products deserve to be criticized if they have flaws.