Can no longer use my copy of RPG Maker VX Ace

[Kokoro-Sensei]

Hello, I bought rpg maker vx ace..pffff.....3 or 4 years ago by now, I haven't used it in a long time and when I tried to login to maybe redownload it onto my new computer I can no longer access an account, I've read that before a certain time a few months ago I think there was no login system so my account seems to be in some kind of limbo where I cannot retrieve my copy of rpg maker vx ace, is there anything I can do to get it back or am I stuck having to buy a new copy?

 

[Maidlyn]

Try getting in contact with the support people (I have no idea what they are called) and see if you can get a new code. You will have to have proof of purchase, but as long as you have the original e-mail that you got the code from that should be proof enough.

 

[Andar]

yes, there have been changes both in the shop system and in the Ace DRM a few years back.


Please go to the main site support area and send a support ticket from there, they can validate your claim with their old databases and either transfer your purchase to a new account or give you a new key.


You can also download the trial and try to activate that with your key - the program is the same, but your key will only work if it was issued after the DRM-change. If you have an old key that will not work without contact to support.


www.rpgmakerweb.com, then support top right.

 

[Macbeth]

It happens to you too? I can't even read what's on the disclaimer

 

[Andar]

It happens to you too? I can't even read what's on the disclaimer

you need to redownload the trial from this site.


You're currently using a very old and japanese trial with the old key format.


Redownload the international current trial and try to use your key with that, if that doesn't work then please wait until you get a replacement key for the new DRM from the support ticket (that you hopefully already sent)

 

[Macbeth]

thanks for your answer! Actually this one was an english full-version purchased some years ago on RPG Maker Vx-Ace website  that's why i'm so confused about it

 

[Andar]

then the disabling of the old drm folder also scrambled the messages - but that is not the way the current keys look like, which means you have to redownload for getting the correct DRM servers, and then check if it directly transfers or if you need a new key.

 

[Macbeth]

Have i to uninstall it and then download the trial version from http://www.rpgmakerweb.com/products/programs/rpg-maker-vx-ace ? Or should i download the trial without uninstall?