Cannot download DLC's after purchase from Degica Shop

Snarkyfork

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Hi there, I just purchased a large number of items from the shop and I cannot seem to download two of them. They time out after a minute or so and the download fails. I tried contacting the support team but in the past I haven't had much luck receiving a response back from them.

The two files are:

fantasy-heroine-character-pack5.zip
Battle Girl characters Pack 1_MV.zip

I need to know how I can go about getting an alternate download link that will work, thank you.
 

Shaz

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How large are the downloads? I've never had the issue with DLC before, but I have had the RPG Maker engine downloads themselves time out quite often in the past.

I'd say just keep trying - especially if the download progress is different each time it fails.
 

Snarkyfork

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I kept trying with the fantasy-heroine-character-pack5 and finally got it to work. I noticed the download time was different each time so I kept spamming it until it finished. That file was 130MB but the Battle Girl characters Pack is about 250MB and it isn't finishing no matter what, I tried for 3 hours last night and got nowhere.

I can't seem to get any response from contacting support, are they generally non-responsive?
 

Snarkyfork

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Finally got it to download, had to drive into town and use a faster connection.
 

Tea's Jams

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Support only works Mon-Fri, so there tends to be a number of tickets to go through on Mon from the weekend. Your question should get a response usually within 1 business day.
 

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