Can't log in via PC

[Purple-Inukshuk]

Hello, I haven't signed in for a month or two, but I am on mobile at the moment as I cannot log in on my PC. I went to retrieve password but apparently my email cannot me found. I can log in easily here.

 

[Nathanial]

PM me the email address you're trying to use. I'll help you get it sorted out.

 

[Andar]

it might also be a case of corrupted cache files - try to clear the browser cache on your PC and test if you can login after that.

 

[Purple-Inukshuk]

@Andar

Hmm, I tried that, but no luck, apparently if I go on full site on my phone it won't work either.

 

[iNSANiTY]

@Andar

Hmm, I tried that, but no luck, apparently if I go on full site on my phone it won't work either.

Hm, this is definitely a new one for me.

These forums use IP.Board, meaning that both the mobile and full site use the same user database. (Unless the functionality here has been altered for some reason)

I do however know that in some situations the IP.Board system will automatically block a user for prolonged inactivity. There are different methods as to how this works, sometimes it will block your email, sometimes your last used IP address, and other times the entire account all together. You mentioned you were able to login via your mobile so I am going to assume the IP Address is the victim. (Unless your using wifi on the same network when using your mobile)

If however that is the case, and you ARE using the same network on both desktop and mobile, then I believe it would be site/server side and not an error on your part.

Technology can be tricky, especially when you begin working with websites. All kinds of issues can come up that sometimes can't be solved.

Just make sure you PM'd your email over to 

Nathanial B.
He will be able to assist you best.

Good luck on getting your account back

 

[Nathanial]

Yeah, like I said a couple of days ago, PM me and I'll help you get it sorted...

 

[Purple-Inukshuk]

@iNSANiTY

Hmm, yeah I am using the same network.

@Nathaniel B.

Okay, I'll send it now.

 

[iNSANiTY]

@iNSANiTY

Hmm, yeah I am using the same network.

@Nathaniel B.

Okay, I'll send it now.

This is definitely a weird case. Hopefully Nathaniel will be able to help. Best of luck!

 

[Lightheretic]

I'm having a similar problem. I'm trying to log into my master account to re-download my copy of RPG Maker VX Ace and it says it can't find my email.

 

[Nathanial]

I sent a forgot password to both of your accounts no problem....

And the main site and forums are two completely different systems, so make sure you're not confusing them as one of the same.

 

[Lightheretic]

I sent a forgot password to both of your accounts no problem....

And the main site and forums are two completely different systems, so make sure you're not confusing them as one of the same.

Well I can log into the forums just fine. I'm having trouble getting into my master account, the one that allows me to download the client (that I payed for about a year or so ago).

 

[Nathanial]

This has been a problem with folks since we launched the new site cart software.

I'd contact support or ping Touchfuzzy, they'll be able to help you out.