Can't place Order from rpgmakerweb.com

[ItaliaVeneziano1]

Hello, I have an issue.


Everytime I try to place an order from the rpgmakerweb.com store, it says something like "the payment could not be processed, please view details you entered."


I had billing address a PO Box and the shipping address being my home, it didn't work, I then changed the shipping address to be the same as the billing address, and it didn't work. The information I put in was correct, so I don't get why it won't let me order.


Please help!?


Also, sorry, I realized after I already posted this, that this section is for non rpgmaker related product questions.

 

[Kes]

I've moved this thread to Tech Support - all Makers. Please be sure to post your threads in the correct forum next time. Thank you.

 

[Andar]

@ItaliaVeneziano1 Some credit card companies have an extra level of security that has been causing the automated checks to fail and the transaction had to be cleared manually by calling the credit card company on the phone - it has to do with the fact that Degica is processing payment as a japanese company.


In all cases, it worked correctly if paying with a credit card through paypal, so if you have a paypal account you can try that.


If those tips don't help, you'll have to send a ticket to sale support - the forum moderators have no access on the internal systems of Degica.

 

[ItaliaVeneziano1]

Thanks Andar!


I'll most likely go the route you mentioned and call the credit card company since I don't have paypal, but I do have one more question.


If the issue is caused because the card has extra level security, would I have had this same issue if I used a Visa prepaid giftcard instead of a credit card?


Anyways, thanks again for the help!

 

[Andar]

I don't know - the extra level security is basically that some card companies assume that a payment to an unknown international company might be a fraud and require you to personally clear the payment in advance, and that depends on the company issuing the card.

 

[Travis963]

I tried using Pay Pal to purchase it, but it still wouldn't go through. It said my credit card company declined the payment, but after calling them, they can't seem to figure out why it won't go through, so now I don't know what to do. 

 

[Andar]

then you'll have to send a sales support ticket and wait for it to be solved - we don't have access to the shop data here in the forum and can only guess and suggest solutions that have worked in the past.

 

[mlogan]

Your billing address needs to be whatever address is associated with the credit card. Are you sure that's the PO address and not your home address?