Contacting Olivia

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Golden Fish Entertainment

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Random and a long shot I know, but does anyone know of a way to contact Olivia (AKA Fallen Angel Olivia)?

Bought (with money) some of her plugins for my MV project and they basically wiped out two weeks worth of work on VoltAge:Genesis...even after deleting the offending plugins I can no longer use my OLD setup without random errors...trying to figure out if this is something that can be fixed, but there doesn't seem to be a way to comment on the product page or contact her.

Any help would be appreciated.
 

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bgillisp

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That is why you *never* change plug-ins mid project, not without making a backup first. Making a change like that is like trying to change car engines mid driving, it doesn't usually work out well.

As it is, you may have to delete all plug-ins and save games, then start from scratch on plug-ins, as if you have some save games with one plug-in and some with another, the load operation will get confused and load the wrong pars of the save files, which can cause very random crashes.
 

Golden Fish Entertainment

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The "rules" specifically state:

2. This is NOT a tech support server. If you have problems with the software, plugins/scripts, assets, etc. this is not the place to do it. While there are RPG Maker devs, plugin makers, scripters, artists, and musicians here, do not use this server to bother them for your tech support problems as this place is only meant to serve as a hub. You can discuss about how to do certain things in specific channels like #gameplay-discussion but seeking proper help for problems pertaining to software would best be done at the official RPG Maker Web forum.
 

Levolpehh

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You probably just have a conflicting plugin. Place all of Olivia's stuff at the very bottom of the plugin list. If you have a game breaking error that never goes away can try moving all your files to a fresh project, it usually resolves itself.
 

msazako

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Your problem isn't Olivia's plugins. It's most likely (99% of the time) a plugin conflict.

The only "game-breaking" error you should look out for are corrupted files. Plugins do not corrupt files.

That said, make sure, when you use new plugins to:
> Update your project
> Update ALL your plugins
> Make a new game for testing
> Check for plugin incompatibilities (Turn off EVERY plugin except some/SAVE/then run playtest)
> Also make sure Olivia's plugins are at the bottom of the list.
> Backup your project whenever you're done developing for the day

EDIT: Removed link
I agree with not contacting her at all (NeoSoulGamer's post). These nuisances are the whole reason why Olivia left.
 
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Neo Soul Gamer

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I say don't contact her at all. All you're going to do is annoy her, and possibly annoy yourself because she won't be able to come up with an answer. Msazako hit the nail on the head. This isn't a problem with Olivia's plugins. This is a problem with how you used them. In other words, it's pilot error. She shouldn't be bothered with solving these things. That's what made her leave in the first place.
 

Golden Fish Entertainment

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Sounds about right for this community..."just because I charged you money for something doesn't mean I'll make sure it works".

Obviously I made a new project, only used those plugins, etc...the issue is that the plugin appears to randomly fail to create a battle order, so it crashes the game (doesn't happen every fight, even when I use an event to make THE EXACT SAME BATTLE OCCUR). I didn't ask for everyone to accuse me of being an idiot, I asked if there was a way to reach out and ask nicely if she could help me with an issue I was having with something I paid her for. If someone buys a game from me and it keeps crashing, I'm not gonna shrug and just say "my game is perfect, you're the problem"...I'd be curious to know if there was a way I could make it work for them. I certainly wouldn't call them a nuisance.

The only thing that came out of this request was a bunch of salt and a moderator telling me my signature was too big.
 

Levolpehh

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Plugins obviously have incompatibilities with eachother. The creators can't go around making sure to fix the incompatibility for the thousands of other plugins out there. And when you have a hundred idiots messaging you a day saying that the plugin broke their game when in reality it's their fault and not the plugins, then yea.. it's pretty annoying. The plugins are basically plug and play. If you got the sample project I recommend cross checking with that to make sure you didn't get something wrong, or again your plugin order. There's also incompatibility with older/newer MV versions to account for as well.

Did you actually take any of the advice, or are you just throwing a tantrum and getting defensive? Because you were given multiple solutions
 

Neo Soul Gamer

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Sounds about right for this community..."just because I charged you money for something doesn't mean I'll make sure it works".
I get that you're upset. But you don't find that a little reductive? Respectfully, the product works. It just doesn't work for you. The product will work if you use it properly. That's the difference here. Granted, there are people who probably have the same issues. But that's not on Olivia. Purchasing something doesn't guarantee you that it'll work in every single project. She never guaranteed that it would. And frankly, anyone who expects that is spoiled, imo. Not saying you did, just speaking about people in general.

Obviously I made a new project, only used those plugins, etc...the issue is that the plugin appears to randomly fail to create a battle order, so it crashes the game (doesn't happen every fight, even when I use an event to make THE EXACT SAME BATTLE OCCUR). I didn't ask for everyone to accuse me of being an idiot
Nobody accused you of being an idiot. You were given advice based on the extremely limited information you gave us in the beginning. The details you just gave weren't in the initial post. There wasn't anything obvious about your troubleshooting process. With that said, the problem you're describing hasn't happened to me while using Olivia's plugins. It certainly isn't a widespread issue, because plenty of people are using the plugins without any issues. If you want further help, maybe you can list the plugins you're actually using (in their specific order) so we can set up our own test environment and see if we can reproduce the problem?

If someone buys a game from me and it keeps crashing, I'm not gonna shrug and just say "my game is perfect, you're the problem"...I'd be curious to know if there was a way I could make it work for them. I certainly wouldn't call them a nuisance.
And herein lies the problem. You don't see how many people have purchased her plugins. You don't see the hundreds of messages she has to sift through, only to find that 99% of the problems are caused by the dev and their handling of the plugins. You don't see what commitments she has in real life, and how limited her time is. If you considered any of these things, you might understand that these particular issues aren't worth her time. You're holding a plugin creator to some arbitrary standard of customer service without understanding the risks of using/purchasing plugins in the first place.

I apologize if "salt" was the only thing you managed to get out of this.
 

bgillisp

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What you should do is create a thread in plug-in support, and list in detail the issue and what plug-ins you have. That is the best way to resolve it, as the developer of that plug-in has chosen to not have a way to contact. And while you may not like it, the reason that has happened is due to all of the grief many of them got from 2015 - 2019 over the plug-ins and people *demanding* they work *now* when they hit a bug, and 99% of those bugs were user error or people refusing to read the directions. So after a while of that they either went paid like this, or stopped making plug-ins altogether. Ever wonder why Yanfly discontinued the CTB and ATB plug-ins? THAT was a large reason why, all the fighting on the thread of users insisting it be fixed yesterday as they demanded it for their project, and almost all of the errors were user error and/or failure to understand how a tick based system worked.

So best take-away is to create a thread in plug-in support, detail the issue and what you have done to resolve it so far.

PS: I know the plug-ins require project version 1.6.1 or higher. If you haven't updated your project, that is probably the cause of the error.
 

TheoAllen

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The "rules" specifically state:

2. This is NOT a tech support server. If you have problems with the software, plugins/scripts, assets, etc. this is not the place to do it. While there are RPG Maker devs, plugin makers, scripters, artists, and musicians here, do not use this server to bother them for your tech support problems as this place is only meant to serve as a hub. You can discuss about how to do certain things in specific channels like #gameplay-discussion but seeking proper help for problems pertaining to software would best be done at the official RPG Maker Web forum.
It's not about asking it in that hub portal. It's about DM her (if she open the DM though) or just goes to lunatic discord server (invite link is on that hub) and ask some discord activist there.
 

Shaz

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Obviously I made a new project, only used those plugins, etc
That's not obvious at all, because you didn't say that's what you did. What you said is that you put it into an existing project that you'd been working on for at least 2 weeks and it stopped working.

You still get that same error message in a brand new project, starting "new game" and not "continue game"? You are doing a proper test play, and not just a battle test? What is "random" errors? Is it always THIS error, and always after taking THIS action, or are you getting other errors when doing other things as well? As it appears you're not going to get much help from the plugin author, you're going to have to be more specific with the information you give to help people try and track down the cause.

I suggest you make a thread in Plugin Support, show screenshots of your plugin as you have them arranged now, the error message from the developer console, and see if you can get some help.

I wish plugin developers would provide a way to contact them for issues - especially when they're charging for plugins. In those cases, most of the community don't have the plugins so can't help, but are still the ones who get called on to assist.
 

Soryuju

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I don’t remember many specifics, but months ago, I had issues with Olivia’s Side Battle UI consistently crashing battles in brand-new projects (no other plugins installed period). Oddly, after I added some basic Yanfly plugins to these blank projects, the crashes stopped happening. Unfortunately, I don’t remember which plugins stopped the crashes, and I’m not going to attempt to explain what was going on, since I’m not a programmer. If you’re using her Side Battle UI and having issues in a blank project, though, it might be worth investigating.
 

Kupotepo

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@Golden Fish Entertainment, lol (oh my goodness ). Could you please show us your plugin list? Because sometimes, you have to pick one of the plugins over other plugins.

According to https://fallenangelolivia.itch.io/skip-cutscene-plugin:
W A R N I N G ! ! !
This plugin is made for RPG Maker MV versions 1.6.1 and below. If you update
RPG Maker MV past that and this plugin breaks, I am NOT responsible for it.

I do not think she would like to chat. Sorry to tell you bad news.
 
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bgillisp

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Also, you can't really make a plug-in for MV 1.6.1 and still support say MV 1.4, as in 1.5 the code for how plug-ins loaded changed. So it really should say it was made for 1.5 - 1.6.1.
 

mlogan

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As the initial question has been answered - is there contact info for Olivia? No - I’m closing this.

@Golden Fish Entertainment If you’d like to see if anyone here can help you please open a topic in Plugin Support. Please be detailed in what you have done, what errors you are getting and perhaps look over Shaz’s reply to see what helpful info you can provide. Remember, the more detail you can provide, the better chance you have at getting help.
 
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