Dispute Resolution for Classifieds - PLEASE READ if you post in or read the Classifieds forums

Discussion in 'Commercial Games Discussion' started by Shaz, Mar 25, 2015.

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  1. Shaz

    Shaz Veteran Veteran

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    When the Classifieds section was first set up, we made the following statement:

    Degica, staff and the RPG Maker forums are not responsible for agreements or breaches of an agreement.


    If you have proof that someone has breached an agreement, staff may be able to take moderating action (suspension, lock threads, etc)


    That is still the case, but it is now necessary to slightly reword and elaborate on this statement. We had hoped everyone commissioning or being commissioned would conduct themselves honestly and professionally, and most have. There have been a few disputes, and most have been worked out. But, not all.

    It is NOT acceptable to be commissioned to make something and either fail to deliver or deliver something of a low quality when payment has been made.

    It is NOT acceptable to request a resource and fail to pay the agreed amount after the resource has been provided.

    It is NOT acceptable to go on making requests or offering to fulfill them when you are currently involved in a commission dispute. This means posting in the classifieds forum OR contacting people via PM.

    if you have proof that someone has breached an agreement, staff will take moderating action. This may include banning, where a resolution cannot be reached.

    The following will be added, in a shortened version, to the Classifieds - Offers and Classifieds - Requests threads.


    If money is involved, make sure you read, understand, and follow these.

    • DO NOT ASSUME THERE IS AN AGREEMENT UNTIL YOU HAVE IT IN WRITING

      If you offer to complete a request do not go ahead and start until the requester actually says they want you to complete it. They may NOT want you to complete it. They may want someone else to do it for a variety of reasons. There is no agreement until they have actually told you to go ahead in writing. They do not have to accept the resource just because you made it and they are not under any obligation to pay you if you jump the gun

    • DO NOT ACCEPT AN OFFER UNLESS YOU ARE CERTAIN THAT PERSON CAN PROVIDE WHAT YOU NEED

      If you ask for a resource, do not jump at the first person who offers to provide it. Ask them for samples of their work or look them up yourself. Ask them for references to be sure others have been happy with their work, or look for reviews/recommendations. Do not make an agreement unless you are confident they have the skills to provide what you need and at the desired quality. Wait for several offers, do your homework, and choose the person most suitable.

    • DO NOT OFFER TO COMPLETE A REQUEST UNLESS YOU ARE CERTAIN THAT PERSON CAN/WILL PAY YOU

      Before offering to fulfill a request make sure the person understands what you will be doing for them. If their request is vague and not well thought out, they may be expecting more than you are willing/able to provide and refuse to pay if you don't provide it all. Are they well known in the community? Have they requested commissions before? Have the providers been paid? Are they able to pay you using an acceptable method? Some people cannot use Paypal. Swaps, royalties, and the promise of future payment are NOT acceptable means of payment.

    • COMMUNICATE VIA PM

      Once an agreement has been reached conduct ALL your communication via PM. Do not take it to email, to Skype, or to another forum. If you use PM on this forum for everything, and a dispute arises, you can invite a moderator into the conversation. THIS IS YOUR EVIDENCE IN THE EVENT OF A DISPUTE. Do not delete your PMs until the whole transaction has been completed. Do not delete your PMs in an effort to prevent staff from being added. It won't work and it will make you look like you're trying to hide something.

    • ATTEMPT TO RESOLVE THE DISPUTE YOURSELF, BUT IF YOU CAN'T, CONTACT A MOD

      Keep communication lines open. Failing to respond to PMs could be seen as the first steps of you failing to meet your obligations. If you have paid or provided a resource and the other person goes quiet for a lengthy time without meeting their obligations, PM a mod (Ms Littlefish) and explain the situation. We will intervene on your behalf and action taken will depend on the response.

    • IT'S OKAY TO CANCEL THE AGREEMENT, WITHIN REASON - IT'S NOT OKAY TO FAIL TO DELIVER.

      If either of you has decided for any reason that things aren't going to work out as expected, it's okay to cancel the agreement as long as no payment has been made and no resources have been handed over. Make sure you notify the other person as soon as possible. Don't leave them in the dark. If resources HAVE been provided or payment HAS been made, you are obligated to live up to your end of the bargain. If you do not, it is expected that you will provide a full or part refund, or that you will not use the resources. Keep in mind, if you make a request, hire someone to complete it, and they spend a lot of time and effort working on it and you then pull out (or provide less than you agreed to provide), they won't be happy about it, and we won't be happy about it. We will take action to stop you doing it again.

    • WHETHER YOU ARE MAKING A REQUEST OR FULFILLING ONE, CONDUCT YOURSELF HONESTLY AND PROFESSIONALLY
    If you are currently involved in a commission dispute, the above still applies - it is not just for disputes that arise after the date of this post.
     
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  2. Shaz

    Shaz Veteran Veteran

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    PLEASE READ THE PINNED THREADS IN THE CLASSIFIEDS OFFERS/REQUESTS FORUMS AND THIS THREAD BEFORE YOU AGREE TO A COMMISSION. We cannot do your homework for you, and if a commission goes bad because you haven't done your checks and have ignored the warning signs, you are as much to blame as the other party.


    A reminder that you should NOT offer to fill a commission request unless you HAVE the skills required - classifieds is not the place to come when you are learning/practicing. People who pay are serious about wanting good quality work. You should also not accept an offer to fill your request unless you are prepared to pay for that person's time and are confident they can do what you want. Do your research on those who apply.


    Unfortunately we've seen an increase in the number of commission disputes in the last couple of months. Several of them have not been resolved and are likely not going to be resolved.


    Therefore we are now keeping a list of names of people who have been involved in unresolved commission disputes. This list will NOT be made public, either in a forum post or via PM. Mods and staff are the only ones who will be able to see the names.


    These people will not be allowed to take part in the Classifieds area any more, either by making threads offering their services or requesting work to be done, or by posting in other people's threads offering to fill a request or asking for work to be done. If we see any of the people in this list making posts in these forums, they will be removed.


    Sometimes though, the request or offer is made via PM, and we cannot keep track of that. If you are contacted this way, you may send me a PM with a link to your original thread, and the name of the person (or people) who have approached you, and I will tell you if those names are on the list and recommend that you do not work with them. Do your homework first though, and only contact me if you are actually considering hiring or being hired by this person.
     
    Last edited by a moderator: Dec 25, 2015
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