Does anyone have a conflicted response to feedback?

Bernkastelwitch

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Would it really be a "waste of time" to do something and learn from experience or not to try at all? Sometimes time and experience. An example here is I admit I ain't the best in Savage in Final Fantasy 14 but I still at the very least try. But by this logic, it sounds like "If you aren't immediately good at this, you shouldn't attempt" which is basically an antithesis of "Practice makes perfect" and saying you shouldn't even bother.

It goes against a few other devs. Yeah even if you are bad at something, you should still try to do it anyways to get the experience. If you keep doing that and not bother, you won't go anywhere. For game development, it is better to at least try than not try at all.
 

Tai_MT

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Would it really be a "waste of time" to do something and learn from experience or not to try at all? Sometimes time and experience. An example here is I admit I ain't the best in Savage in Final Fantasy 14 but I still at the very least try. But by this logic, it sounds like "If you aren't immediately good at this, you shouldn't attempt" which is basically an antithesis of "Practice makes perfect" and saying you shouldn't even bother.

That's not my point at all. My point is that some people are just incapable of improvement at all. If they are, then they should give up, rather than plod along doing it. Unless, of course, their enjoyment of the task isn't in the end result of it, but merely the actions of doing it. At which point, criticism isn't something they would ever even read, because it doesn't matter to them.

Let me use a different example.

Being a boss. As in, you're in charge of employees.

How many people are absolutely atrocious at this job? How many people complain about their bosses not doing their job properly? Or taking appropriate and timely action? How many people complain about how lazy their bosses are?

Most people.

Want to know why?

Because to be a good boss, you need to have a VERY SPECIFIC personality. Otherwise, you're going to be awful at it.

If you avoid confrontation, get flustered by confrontation easily, or give up in an argument rather than shut down the argument in its entirety... You can't be a boss. Your personality doesn't allow for it. Your employees are going to walk all over you and not respect you.

If you aren't trying to work harder than your employees and be better at their jobs that they are... You can't be a boss. There's a reason the military uses this on recruits. They don't ask you to run 15 miles wearing a full kit if the ones instructing you can't do it. They do it with you. They do it BETTER than you. To show it can be done. To give you ambition to do it better either out of spite or wonder. Likewise, employees don't respect anyone who has no idea what they do every day and has no idea how to do it well. This tends to lend people to views of incompetence. To be this way, you need the correct personality which grants you the attitude of "I must be the best at this" as well as "I need everyone to WANT to be the best at this". If you can't inspire others through your actions, you can't be a good boss.

If you can't solve problems very quickly and improvise on the fly... You can't be a boss. If you need to hold 6 meetings and mull around solutions for 2 weeks or more before "deciding on what to do", you can't be a good boss. You're ineffective. You can't make a decision. Especially a timely one. You lack the intelligence to see 5 steps ahead. To see potential consequences immediately. You'll be seen as incompetent and wishy washy.

This is all stuff I learned while being a boss. I didn't know what any of these requirements were. I didn't know they existed. I didn't even know I had any of these qualifications. I had no idea I had "innate talent" in this field. But, I figured it out in a year. I had talent for it.

That talent let me figure out that anyone with the appropriate personality and mindset had the ability to do what I can do very easily. Maybe not QUICKLY, but easily. Meanwhile, anyone who lacked those qualifications... would never be good at it. They would always fail. Always fall short. Always declare things "good enough". Never push themselves harder. Never reflect on mistakes and seek to never make those mistakes again.

Without the personality to do the job, the person is incapable of doing it anywhere close to "competently".

That's what I'm talking about. If you can improve because you've got the necessary qualifications to do so... then do so.

But, a blanket statement of "telling me I have no talent and should quit, is useless criticism" is just patently incorrect. Which is a signal of your inexperience in dealing with such things, or even the subject for which you received that criticism for.

You lack the ability to parse criticism. A useful talent for anything involving the public. If you never develop that ability, you're going to have a very bad time in the public space. To be able to learn it, you need to be able to ask, "why would someone tell me that?".

It goes against a few other devs. Yeah even if you are bad at something, you should still try to do it anyways to get the experience. If you keep doing that and not bother, you won't go anywhere. For game development, it is better to at least try than not try at all.

There is nothing wrong with trying to improve. But, it is also important to be able to recognize when you never will improve, or are incapable of improving.

Everyone hits the limit of their abilities at some point. It's important to know where that limit is. It's also important to know when someone thinks you've hit that limit, but you know you can do better.
 

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Sometimes, growing up is all that is required for someone to get the correct mindset and personality to do the job well.
Actually, theoretically in esports it's mostly younger people who are more successful, supposedly, due to reaction times... and it's not like I had a vastly different mindset back then, nor do I play it now in some super serious settings... so, it's probably a technical thing on their side... (ranking doesn't always seem to go down in loss if something is present, unlike before, and there also seems to be a choice of a remake if someone is afk... and it seems they might be played automatically... before it was always 4v5).
It's not on the same level, it's less popular, and generally requires far less skill/ability.
Popularity is, as mentioned, just random... in this case, as with the female version, likely depending on the viewer's gender/physical ability... but what less skill? I'd like to see professional NBA players try to do it in a wheelchair... doubt they'd do anything but fumble... it's just a different method, different sets of skills...
There's a marked difference between "I play only at my skill level and for fun" and "I am attempting to achieve things beyond my level".
Again, it's not like I'm seriously aiming for the second while playing WR... I really doubt trying harder really works, it's mostly already acquired knowledge and ingrained instincts... when it comes to 'larpers'... well, I'm not sure if there's any competitive aspect to it, but I'd personally rather not die than compete in a life and death match...
If you can rise ABOVE that level, then do so. If you can't... Then you should probably quit.
Still, though, it's not like everyone doesn't have their specialist areas... I mean, should Yoshitaka Amano have given up drawing, despite that being (solely, it seems) clearly his specialism? Similarly, should I give up writing just because I can't draw? Sometimes 'borrowing' feels 'cheap', almost, but what else can I do? It's not like the people who collaborate on these franchises aren't borrowing each other's specialisms, too... I just don't have active collaborators...
But, "you have no talent" and "you should give up" tell you that you've made some very rookie mistakes somewhere and didn't even know you made them, which means it's likely time to crack a book on the subject
How is something still so vague actionable? It's still a "x is worthless" template... but, still not sure how many 'no knowledge projects' are out there... i.e. if I'm still in the early stages of learning a keyboard, I'm certainly not recording myself, or put my stick figures in a game (which is why I borrow)...
 
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Nereid

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If you avoid confrontation, get flustered by confrontation easily, or give up in an argument rather than shut down the argument in its entirety... You can't be a boss. Your personality doesn't allow for it. Your employees are going to walk all over you and not respect you.
While I'd argue that is the recipe for abuse... but, I guess, as long as the desired practice is sadism, and not collaboration...
If you need to hold 6 meetings and mull around solutions for 2 weeks or more before "deciding on what to do"
I suppose, one could also be waiting for a report by Sue G... oh, that's another issue...
That talent let me figure out that anyone with the appropriate personality and mindset had the ability to do what I can do very easily. Maybe not QUICKLY, but easily. Meanwhile, anyone who lacked those qualifications... would never be good at it. They would always fail. Always fall short. Always declare things "good enough". Never push themselves harder. Never reflect on mistakes and seek to never make those mistakes again.
Well, that's a lot of self-congratulations, but which is it, talent or qualifications? Latter is typically more formal... and, really, unless your colleagues said you had ability you can't really say that about yourself...
You lack the ability to parse criticism. A useful talent for anything involving the public. If you never develop that ability, you're going to have a very bad time in the public space. To be able to learn it, you need to be able to ask, "why would someone tell me that?"
Eh, still mostly useless... e.g. some years ago a group of people suddenly agreed that I was deficient in 'x', but if objective measures were made I was so for much of the time before then, but somehow they all agreed I was deficient at this specific point... only "why" in that case would be that it's the bandwagon effect...
able to recognize when you never will improve, or are incapable of improving.
I'm not sure how much neuroplasticity functions like that... even if I effectively 'gave up' on doing most mathematics I tried to do hopelessly in school, it's mostly because it doesn't intensely interest me as much as reading does, but I'm still not sure it's about capability, even if it might feel like it... I mean, apparently some people live with a lot of their brains in a reduced volume, and they still adapt... Phineas Gage survived even with a rod in his brain, despite personality changes... as long as the brain isn't dead I think it can be plastic enough.
 
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Kes

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I think I want to drop in a word of caution about this "if they say to you that you have no talent" or if they say "give up" then this tells you something objective about your capabilities.

Given the number of people online who receive messages along the lines of "you are so useless you should end it all", I think we need to be careful about ascribing rational thought and assessment to those making the remarks.

"Give up" may be a reasoned assessment of your capabilities. It could also be yet another example of internet toxicity where it's thought to be acceptable to be as vile as possible.
 
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Ms Littlefish

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AGREE @Kes As they say…people interested in “brutal honesty” are usually so only because of the brutality and not the honesty.
 

Tai_MT

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Actually, theoretically in esports it's mostly younger people who are more successful, supposedly, due to reaction times... and it's not like I had a vastly different mindset back then, nor do I play it now in some super serious settings... so, it's probably a technical thing on their side... (ranking doesn't always seem to go down in loss if something is present, unlike before, and there also seems to be a choice of a remake if someone is afk... and it seems they might be played automatically... before it was always 4v5).

Yeah, I have no idea. I don't really play the game. I'll just accept your expertise on it.

Popularity is, as mentioned, just random... in this case, as with the female version, likely depending on the viewer's gender/physical ability... but what less skill? I'd like to see professional NBA players try to do it in a wheelchair... doubt they'd do anything but fumble... it's just a different method, different sets of skills...

To some degree, it is random. More often than not, however, it's really not. Why were fidget spinners popular? I have no idea. Why are explositons popular? Because we are drawn to wide spread destruction, fire, and tragedy out of morbid curiosity as a species.

I think fewer things are random than you might be thinking, but you'd probably have to elaborate for me to be sure on that assertion.

"Less Skill" generally means... you have less skills at play.

Wheelchair basketball, far as I know, doesn't really have dribbling... so no hand-eye coordination, no leg training or anything for "juking" and "skilled ball play". Much of the "skill" lies in upper arms being able to push you around and maneuver you while also being able to just make a shot or make passes. Things of that nature.

The problem is that "the standards are changed" therefore it isn't the same comparison of skill. Even then, you will always have "the superior skill" in play. Do you need more or less skills to be refined to do something than something else? More or less training?

If you were only compare Wheelchair basketball to wheelchair basketball, there might be a valid argument about "what less skill"? But, since you're comparing something that has fewer requirements and standards to something that has arguably more... there's not a lot of wiggle room to be had.

Likewise, you're talking about "If you just plopped an NBA player into a wheelchair, they'd fumble". Well, I mean, yeah, they would. They've no experience with it. But, give them a few months to get used to it, and would they be better? They might be, because they have an innate drive to be as competitive as possible and the best, no matter what. But, who knows?

It's also not really a useful comparison. Take those people who can't use their legs and toss them on the court with their wheelchairs against NBA players. Think they're going to be just as good? Or able to compete? What if we use your comparison of tossing them into something they can't do? Toss 'em out on the floor without their wheelchairs. I bet all they'd do is crawl around!

It's a silly comparison, if we're honest.

Again, it's not like I'm seriously aiming for the second while playing WR... I really doubt trying harder really works, it's mostly already acquired knowledge and ingrained instincts... when it comes to 'larpers'... well, I'm not sure if there's any competitive aspect to it, but I'd personally rather not die than compete in a life and death match...

The point is just that:

If you're fine with LARPing, then be fine with LARPing. But, LARPers don't get the same respect and accolaides and even "passes" on mistakes that those who are good at things do.

It is what it is. Whether we resent it or not.

Still, though, it's not like everyone doesn't have their specialist areas... I mean, should Yoshitaka Amano have given up drawing, despite that being clearly his specialism?

Yeah, I have no idea who that is.

Similarly, should I give up writing just because I can't draw?

How does writing have anything to do with drawing? I'm lost.

Sometimes 'borrowing' feels 'cheap', almost, but what else can I do? It's not like the people who collaborate on these franchises aren't borrowing each other's specialisms, too... I just don't have active collaborators...

I'm not sure what a "specialism" is. Unless you mean "specialty". At which point, it just becomes a "false equivalence" argument.

Not everyone is going to have every talent, especially when something like "game design" requires a multitude of ways to think in order to even grasp all the concepts well enough to do them all. Which... makes a "one man band" in terms of making an amazing game pretty rare. But, they'll generally fail in other areas.

If you can't do a specific task, you hire out for it. If you can't draw, you hire someone who can. Or, you figure out how to learn to do it. Whichever you're most comfortable doing.

How is something still so vague actionable? It's still a "x is worthless" template... but, still not sure how many 'no knowledge projects' are out there... i.e. if I'm still in the early stages of learning a keyboard, I'm certainly not recording myself, or put my stick figures in a game (which is why I borrow)...

It's actionable if you know how to parse criticism. Which, I told you how to parse it. The person is saying that you're doing something that even "newbies" wouldn't make the mistake of doing. So, you grab your game, you grab a textbook, and get cracking. Which is part of learning how to "be a beginner" at a task. Being able to figure out where you're bad at something and then how to begin to fix that lack of knowledge.

You could also use context clues. What are they most complaining about alongside the "you have no talent"? I'd wager they might have left an example, even if it wasn't detailed. If they didn't, then you just gotta check EVERYTHING. Or... ask them which part they are referring to. If they say "everything", then you're probably in deep trouble. Typically means you gotta rework the whole project.

You are going to find that most people don't know how to tell you what exactly is wrong. They might tell you, "the combat is terrible", but now you gotta figure out WHY it's terrible, because unless you're dealing with someone who analyzes your game as hardcore as an expert in the field... that's all you're gonna get.

While I'd argue that is the recipe for abuse... but, I guess, as long as the desired practice is sadism, and not collaboration...

It isn't. You're a leader. Your job is to lead. It isn't to sit around and let your employees push you around, make you doubt your authority, let them have authority in the group, etcetera. Your job is to lead people.

"Collaboration" means nothing if people can't agree. It means nothing if you allow people who get upset at their ideas not being used are allowed to cause problems.

Hence why "wishy washy" leaders tend to be pretty bad. They foster toxic work environments due to not enforcing discipline and making decisions.

Joe Bloe in the art department doesn't get to say what the project needs. He can make an argument for WHAT HE WANTS in the project, but THE BOSS gets to decide what the project needs. THE BOSS makes the decision on what goes in and what doesn't.

I suppose, one could also be waiting for a report by Sue G... oh, that's another issue...

If you're waiting for a report for two weeks... Sue G might be incomptent and in desperate need of replacing.

When my bosses would ask me for a report, no matter how complex it was, I threw it together in about 3-5 hours. But, that's 'cause I have the foresight to track things so reports can be easily and quickly generated.

If Sue isn't doing that... she's likely not qualified to do the job.

Or, she's got too much work to do, at which point, time to hire someone to take some of the burden off of her so we can get things done faster.

Well, that's a lot of self-congratulations, but which is it, talent or qualifications? Latter is typically more formal... and, really, unless your colleagues said you had ability you can't really say that about yourself...

"Talent" is just doing something naturally. Meaning, you really didn't have to "learn" it. It's as easy to you as breathing. "Qualifications" is understanding what, exactly, it takes to do the thing.

Does the explanation of the difference help you?

I'm sorry you don't like when someone has confidence and can state they're actually good at something. Or, does someone cease to be good at something just because they state they are? Does that somehow diminish someone's abilities to talk about how good they are at something?

As for myself:

Yes, my colleagues said it about me. I was brought in to do interviews for other supervisors because I was pretty good at picking out "good workers". When I left my Supervisory position, in less than a year almost all the staff I had hired immediately quit or moved on to bigger and better things since the new boss had no idea what she was doing. Several staff even asked that I come back because "You're a great boss".

In 3 years, I ran the division I was in charge of... OUT OF WORK. That is to say, I had nothing to do by 11:00 every single day and my staff was out of work at 3:00 every single day. I managed them and the workload. I held them to a high standard so that we could basically goof off and get paid for the rest of the day with nothing else to do.

The boss immediately after me managed to go from "there's no work to do" to "we are 30 days behind, perpetually".

I only ever had to fire 1 person in my entire tenure. The only people who left under me were those who wanted more pay, and I wrote glowing reviews for them as they left.

My employees were the best. I couldn't shine if they didn't. They put all the new employees over there to shame. That's how good they are. They were absolutely AMAZING at their jobs.

I ran a tight ship. My staff excelled as a result. They didn't want me to leave. They asked me to come back. Most of them told me that I was a great boss. A few said I was the best they had ever had.

But, this is the internet. Anyone can claim to be anything on here. Maybe I'm worth believing. Maybe not. I leave that up to you.

Eh, still mostly useless... e.g. some years ago a group of people suddenly agreed that I was deficient in 'x', but if objective measures were made I was so for much of the time before then, but somehow they all agreed I was deficient at this specific point... only "why" in that case would be that it's the bandwagon effect...

Or any number of other reasons.
1. Lack charisma in some way. If people are angry with you, they will invent any number of reasons to belittle you. Not like I haven't been a victim of that as well. If people dislike you, any slight they can think up is "correct" against you.

2. You were expected to do more than you were actually doing. If the perception was that you were skilled enough to do better, and you didn't meat that expectation... now you're deficient. Expectation versus reality. Happens a lot. Just like people expect "those in charge" to just not be people who have flaws and make mistakes. Because the expectation is that "they should be held to a higher standard". You'll notice this prominently in regards to politicians and police officers. Or, even, if you know of someone who is super reliable all the time... they're expected to always be reliable and to be amazing at everything they do, so they aren't allowed to fail.

3. Maybe the data that was shown wasn't "good enough". Depends on the data set. I collect data routinely as part of every job I've ever done. Data can even be spun in any number of ways to "prove" whatever you want. Three types of lies. Lies. Damned lies. And Statistics.

4. Could be that one person had it out for you and just convinced everyone else to be rid of you or to punish you.

5. Could also just be that nobody really knew anything about you, so anything that sounded "remotely plausible" became fact. Your "bandwagon" effect. Rumors are sometimes treated as fact, because they seem plausible.

I'm not sure how much neuroplasticity functions like that... even if I effectively 'gave up' on doing most mathematics I tried to do hopelessly in school, it's mostly because it doesn't intensely interest me as much as reading does, but I'm still not sure it's about capability, even if it might feel like it... I mean, apparently some people live with a lot of their brains in a reduced volume, and they still adapt... Phineas Gage survived even with a rod in his brain, despite personality changes... as long as the brain isn't dead I think it can be plastic enough.

You'll probably have to go read things about how habits are formed. It would probably give you a bit more insight. There's a reason it's said that "if you do something for 30 days, it becomes habit, and you do it even if you don't want to". Real change in a person requires habit... or actual brain surgery/damage.

Can you teach someone who is the typical "dominent" one in a relationship to be "submissive" instead? Not likely. You MIGHT be able to, but it's going to be rare you ever succeed. Their "submissiveness" will typically just end up being a form of dominating their significant other in a more "demure" way.

The argument you're making is predicated on the assumption that "all people are 100% physiologically equal". Which... isn't true.

People are different. If your personality doesn't allow you to do specific things, then it just doesn't allow for it. Think about that for a second. Could a pacifist learn to execute children in brutal fashion? Maybe. But, I doubt it. Their personality would be a large blockade to taking such actions. Makes them incapable of the violence against such an innocent.

Many job skills work that way too. If a person isn't wired to "have innate curiosity" or even "the ability to track down the problem rather than just solve the symptoms", then they might never have the ability to do a great many tasks. You said you "gave up" on mathematics because "it doesn't intensely interest you". Sounds like your personality prevents you from becoming a lot of jobs to do with anything regarding mathematics. Are you capable of developing an intense interest in mathematics that would make it possible for you to learn physics and make it second nature to you? Or, will you only ever be able to develop a surface level understanding of physics?

I, for one, am not capable of drawing. I know how it SHOULD look. I know the technique of how to get it that way... But, I can't pull it off. My brain just doesn't work that way. What is in my head does not match what my brain can actually do. You'll find this true of a great many "creative" endeavors. Not just across me, either. I've known lots of people who could paint and draw amazing works of art... But, if you gave them 6 years to pen a paragraph about a character they thought up and make them sound compelling.... They'd be hard pressed to do so.

Brains just not wired for it. It can't make the necessary trains of thoughts to get to where it needs to be to do it. Can't make the necessary connections to get there.

It is what it is.

@Kes

It tends to tell you something objective about your capabilities at the time of the criticism. Sure, it could be "just being toxic", but... negative criticism doesn't usually "come out of nowhere".

The point is more what you do with that criticism. If you just dismiss it, always, then you're doing yourself a disservice. If you label it as "useless" and ignore it... then you're hurting yourself.

Maybe the criticism exists just to hurt your feelings. Maybe it's valid. That's why it's important to learn how to parse that criticism. Because, if you can't, then you just go, "it's always toxic" and can ignore something useful.

After all, how many people dismiss ALL criticism that "isn't specific", because "I can't do anything with it"? Or, how many justify dismissing criticism as "They're just being mean to me" and firmly stick to that, even when presented alternatives for what a specific piece of criticism means? How many justify dismissing criticism under the umbrella of, "They just want me to change the vision of my game FOR THEM"?

It's a slippery slope to dismiss all criticism or place justifications for those dismissals. You need to know WHY you got the criticism in order to make a decision on how useful it is.

But, we can all probably agree that, "You suck, you're a terrible person, go die in a fire" is not criticism at all, and is just someone being an a-hole.
 

CineadH

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Do we make games for ourselves or for others? What's the point of making a game nobody will play? Or one that nobody will like? I wonder, sometimes. I think i want people to experience what I create.
 

Indinera

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Do we make games for ourselves or for others? What's the point of making a game nobody will play? Or one that nobody will like? I wonder, sometimes. I think i want people to experience what I create.

I make games for myself with the hope others will like them.
That's what being an INDIE game developer is all about in my opinion.
 
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Tai_MT

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Do we make games for ourselves or for others? What's the point of making a game nobody will play? Or one that nobody will like? I wonder, sometimes. I think i want people to experience what I create.

I think it lies somewhere in the middle, personally. I don't want to make a game that people don't want to play. What is the point of what I want to share, if nobody wants to have it shared to them?

I want to tell the stories I want to tell. I want players to experience the things I want them to experience. I want them to think about the things I want them to think about (seriously, rather than comically).

To that end, I am willing to compromise to get them there. Dealing with criticism is just the easiest way to figure out how to do that.
 

CineadH

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I completely agree. There are other things I wanna say about this, but I'll refrain, for now.
 

Iron_Brew

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Not sure why, but despite the norm being no feedback (unless they're linked somewhere), when I do get some... I fear it, and this happens even if prior feedback was positive, although I suppose all of it is kind of not clearcut, which is probably the reason why one would have such a response... but fear is ridiculous, isn't it? I mean, I once got someone recording their reactions for a mere five minutes, and they were mostly uninterested seemingly, and could barely read what I wrote... someone then posted a video over ten minutes long, and instead of thinking "oh, this is likely going to be more feedback than I've ever got" and start watching... I didn't, because, as usual, anxiety is the strange response to the very thing I requested...

At the end of the day, your standards for your game should be higher than anyone else's. Feedback isn't a personal attack, or a critique of you - it is a way for players to help you make your game better. If you're struggling to separate those feelings out, or to reconcile the ambivalence you feel I'd suggest reframing the interaction in your mind. There's no such thing as bad feedback if it helps you get to a better game :D

All feedback is useful in some way - whether it's in identifying your own shortcomings, or the audience you're targeting. Some of the most useful conversations about game development I've ever had started with the words: "This is ****."

At the end of the day, if people are going to play your games they will have things to say about it. Feedback is your opportunity to improve, before it gets out to general audiences who will always be harsher than your peers, or testers.
 

Kes

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It's a slippery slope to dismiss all criticism or place justifications for those dismissal
Just pointing out that that was not my argument, so it is not especially logical to tack it into that section of your reply which was addressed to me. Moving goalposts is never, imo, the most persuasive line to take.
 

Ms Littlefish

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There’s a big difference between negative feedback and negativity.

It’s true that putting yourself out there online opens you up to quite a variety of characters in the world. Not everyone, but many people need to draw a line somewhere and it’s usually ad hominem.
 

Tai_MT

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@Kes

I guess I'm not sure what you're talking about. I was agreeing with you and adding in lines of "temperance".

As in, "yes, you're right, but you need to be careful not to dismiss even criticism like this as people being jerks on the internet just because you think most people on the internet are jerks".

It lies in why you got the criticism for whether or not it's useful. Hence, why I put "it's a slippery slope" right there in relation to it.

It is also possible for some justifications to overlap. As in, your game is crap, and the quality of that game has lead someone to just be abusive toward you.

It's a Venn Diagram and people need to sort of know that and be taught that. The circles are connected in places.
 

Indinera

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What if someone criticises something that someone else praises? :dizzy:
 

Tai_MT

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@Indinera

Happens all the time. Part of parsing the criticism.

If 300 people tell you that your Grilled Cheese is amazing, but someone leaves you a 1 star review and says "worst grilled cheese I ever had", you should still take a look at it. You don't HAVE to change it, but you should still try to figure out WHY someone didn't like it.
 

Indinera

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You don't HAVE to change it, but you should still try to figure out WHY someone didn't like it.

At the risk of losing the 300?
Any modification has the potential to create new unhappy people.
 

lianderson

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At the risk of losing the 300?
Any modification has the potential to create new unhappy people.
I don't think they meant CHANGE it, they just meant find out WHY they think the way they do. But I can see that simple miscommunication. Is good.
 

Ms Littlefish

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I’d maybe want to make sure it wasn’t burnt (or similar) to ensure quality and consistency standards are met, but honestly I’m not gonna be too interested in hearing about recipe complaints if 99.97% of reviewers have no issue. What’s saying the one guy doesn’t have some sort of weird mutation like the cilantro thing?

You’ll never make 100% of people happy but if you’re batting 1 every 300 you’re doing damn good.
 

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