downloading attachements "not available for your account"

Discussion in 'Site Feedback' started by Suv, Mar 8, 2016.

  1. Suv

    Suv The average user Veteran

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    The title pretty much sums it up. Somewhere between yesterday and today I stopped being able to download attachments from the forum, for which I can't really find reason (unless I'm more blind than I thought or it's written in really fine print). The site that loads instead shows: "The page you are trying to access is not available for your account. Error code: 2C171/1".


    Later, after realizing this, I found out I have another account on the forum somehow (creating which I honestly can't remember), which is also prevented from downloading attachments.


    At this point I can't really prove I didn't make this account to bypass this hindrance other than that I logged onto that account after realizing I can't download from this one, so I can imagine I'm not looking very trustworthy.
     
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  2. Andar

    Andar Veteran Veteran

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    can you give us an example of such a link/post where you fail to download?


    Sometimes the links are broken, sometimes a user has removed the resource from the storage due to personal space restrictions (that won't remove the link toit in the posts unfortunately), sometimes it's about external links and it can also be that the resource goes into a part of the forum where you don't have access (that has changed in the last week or so to solve other problems)
     
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  3. Suv

    Suv The average user Veteran

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    So far the problem only occurs in the resources section, specifically





     and





    I haven't tested in other parts of forum but people usually use third party servers anyway (from what I saw).


    I can accept being banned from downloading from that section... but I'd at least like to know the reason ^^'
     
    Last edited by a moderator: Mar 8, 2016
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  4. Andar

    Andar Veteran Veteran

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    No - what I was talking about would have been something else - if you can see something in the forum, you should be able to download it. Only the older paid M+ area (and M+ is discontinued) and links to paid commissions would be blocked from you, the free resource area will never be blocked from us.


    The first topic you linked has only one attachment and I had no problems with it. But just for confirmation - you can save the pictures by right-click and "save picture as", correct?


    Because if that doesn't work, that is a problem in your browser that has nothing to do with the site software.
     
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  5. Suv

    Suv The average user Veteran

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    Using Internet Explorer redirects me to the exact same page as using Firefox (my default browser), and while I can see the example images (and I'm able to download them) in





    trying to download the .rar attachments either results in redirecting to the mentioned error page or downloading "attachment.php". And the images in that topic don't seem to have the path like a regular attachment.


    As for the other topic, the images there are posted on photobucket and I have no problem in viewing those, contrary to any efforts in downloading attachments which end with the same result as the first case.


    The attachments view on my side as blue, underlined hyperlinks, as they did when I was able to download them.


    We could check if I can download other attachments, if you can help and point me in the direction of one that has a similar path structure.


    Edit: And the same goes for Chrome. After a long wait "not available for your account".
     
    Last edited by a moderator: Mar 8, 2016
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  6. Andar

    Andar Veteran Veteran

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    Then you'll probably have to wait until an admin has time to check your account settings - which might be a few days because everyone at Degica is currently very busy.


    If none of them responds here in three or four days, please bump this topic to be checked again
     
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  7. Suv

    Suv The average user Veteran

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    Welp, waiting game it is then.


    Thanks for your help and attention ^^
     
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  8. DJGamer

    DJGamer Warper Member

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    Just want to chime in and say I've been experiencing an identical issue. My only thoughts are that it's either some kind of glitch, or there's some kind of rule where I have to make a certain number of posts or something before being able to download attachments.
     
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  9. Suv

    Suv The average user Veteran

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    I've been able to download right after making the account so it's probably the former. Or some anti-bot feature? No idea.
     
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  10. vico

    vico Veteran Veteran

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    #10
  11. sixtran

    sixtran Villager Member

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    I have the same problem too, it's weird, don't know what to do.
     
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  12. mindragon

    mindragon Villager Member

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    I just noticed that I also get the same error message.


    I´ve tried with both Chrome and Firefox and I´m logged in on the site.


    "The page you are trying to access is not available for your account.
    Error code: 2C171/1"
     
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  13. chip

    chip Warper Member

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    Same Problem too on this Thread: 
     
    Last edited by a moderator: Mar 11, 2016
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  14. reichi

    reichi Warper Member

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    I've same problem too when i tried to download attachment's files...  :unsure:
     
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  15. Purzelkater

    Purzelkater cat as cat can Veteran

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    As some others had reported, I have the same problem on some threads. Currently on MV Child Generator Parts (and some others too) :(
     
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  16. Servidion

    Servidion Last Soul Keeper Veteran

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    I am also having this issue.
     
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  17. rockhub

    rockhub Villager Member

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    Has anyone got this problem fix yet? Or know how to contact an admin?
     
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  18. Purzelkater

    Purzelkater cat as cat can Veteran

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    Well, I don't know if this problem was fixed by the staff but at the moment I can download attachments. Maybe the reason could be, now I have 30+ posts here and access to the classified/commercial section of the forum. Could it be, attachment download is linked to this right?
     
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  19. Suv

    Suv The average user Veteran

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    Well, as I wrote I was able to download with 0 posts for a while, but I've no idea.


    Also, if accounts authorizations are tied to number of posts it would be nice if that wast mentioned somewhere. Or at least widely known so advanced members can give an answer for such issues instead.
     
    Last edited by a moderator: Mar 15, 2016
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  20. Nathanial

    Nathanial Veteran Veteran

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    Hi, could you please try downloading the attachments you were having issues with again, please? I found a few forums that had incorrect member group permissions, and have since fixed them. Thanks! :)
     
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