Due to International Privacy Laws, Sales Support ending for purchases before September 12th, 2013

Discussion in 'Product Announcements and Sales' started by RPGMakerWeb, Mar 1, 2019.

  1. RPGMakerWeb

    RPGMakerWeb Admin Staff Member Veteran

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    Thanks for using RPG Maker Web.
    Due to International Privacy Laws, we will be unable to keep customer records beyond a certain length of time. As such, we must end sales support of all RPG Maker products purchased before September 12th, 2013 through any store which DEGICA operated and/or had a sales support window. This will go into effect April 30th, 2019.
    Technical support will continue for all users.

    【What is included in Sales Support?】
    As we will have to remove all payment and customer data before this point, it will be impossible for us to do any of the following:
    1: Confirmation of payment status
    2: Confirmation of order status
    3: Inquiries regarding lost license codes.
    Any inquiries involving bugs/crashes/other technical issues, will continue to be handled normally.

    【End of Sales Support】
    April 30th, 2019
    Thank you for your time, and we look forward to your continued support of the RPG Maker Web.
     
    #1
    Amane Kagari and Marquise* like this.
  2. Marquise*

    Marquise* Veteran Veteran

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    Thanks for the warning.

    How long for the above 2013?
     
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  3. Sharm

    Sharm Pixel Tile Artist Global Mod

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    Does that mean that anything ordered before then can't be re-downloaded?
     
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  4. Dungeonmind

    Dungeonmind Lvl 4000 Humanoid Veteran

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    @Sharm Yep I presume that's what that means.
     
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  5. Marquise*

    Marquise* Veteran Veteran

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    Woah that is scary! ^^
     
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  6. JtheDuelist

    JtheDuelist Just a dev who actually got a game finished Veteran

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    Guess this means if you wanna redownload anything RPG Maker, you got to rebuy it by going through Steam.

    To everyone who bought from here's wallets, I'm sorry for your loss.
     
    #6
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  7. Marquise*

    Marquise* Veteran Veteran

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    Maybe for the DLCs but I think the makers can get just code re-entered in Steam?
     
    #7
  8. djDarkX

    djDarkX Retro & Remastered Music Guru Veteran

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    Looks like I came back to the forums just in time for this warning. I plan to redownload and backup all my products and keys. Lordy. You know, I'm all for better protection of privacy, but sometimes they go a bit too far, like in this case. I can imagine Degica will have a hard time trying to quell the masses that will be upset if in case they need that kind of support after the purge and I feel for them.
     
    #8
  9. Caitlin

    Caitlin \(=^o^=)/ Kitten shall rule the world!!! Veteran

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    What does this mean, exactly? I have dlc that i have purchased here and ....
     
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  10. Lars Ulrika

    Lars Ulrika I punch Therefore I am Harvest the land Taking the Veteran

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    Isn't there any possibility to handle this by giving a steam key or something to those who bought stuff before 2013?

    Will this loss of data affect the download links for purchased products featured on the confirmation email we received?
     
    Last edited: Mar 5, 2019
    #10
  11. TheoAllen

    TheoAllen Self-proclaimed jack of all trades Veteran

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    It was scheduled at Feb, 28th, now April 30th
     
    #11
  12. redspark

    redspark Veteran Veteran

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    I have Non-RM content that I purchased in 2012. Is there a way to get a Steam key for it?
     
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  13. MikePjr

    MikePjr Artist Veteran

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    I.. don't think i bought anything back in 2013..
    So this is just for things from back then, not after?
     
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  14. Kes

    Kes Global Moderators Global Mod

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    @MikePjr It specifically says that it is for purchases before that date in 2013, so by definition it is not for purchases after.
     
    #14
  15. MikePjr

    MikePjr Artist Veteran

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    Okay.. okay.. just double checking..
    I had a bit of an anxiety attack when i read it..
    I also can't remember when I bought RPG Maker VX Ace..
     
    #15
  16. Shaz

    Shaz Veteran Veteran

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    Is it not possible to issue registrations/purchases through the RM Web store for things that were bought prior to 2013?
     
    #16
  17. Sharm

    Sharm Pixel Tile Artist Global Mod

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    If anyone's worried about when they bought something, if you go into your account, the items in your purchases will say when they were bought.
     
    #17
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  18. DerVVulfman

    DerVVulfman Resident Werewolf Veteran

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    Sorry for the late reply as I failed to notice this thread, having made a separate but similarly asking thread for another's behalf a while back.

    Riddle me this: I had support with both Protexis (gasp) and Degica, but was reissueed Keys for both XP and VX by way of RPGMakerWeb in 2015. By that, would I assume that RPGMakerWeb now has a reord of new keys/codes on my behalf as they generated them. And would that be sufficient towards keeping support in the event of a future renewal or re-download if the need arose?

    Likewise, would it be prudent for those with older Degica-purchased versions to contact for fresh Keys before the deadline?
     
    #18
    XPKobold and Marquise* like this.

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