Forum FAQs

[Esrever]

Here's a really good infographic for even more information on how to effectively search on Google.

 

[Geoff Moore]

The best way to stop duplicate questions would be a Stack Exchange type approach, where the title of your question is matched against previously answered questions before you even post it. Also a big flashing warning under the post title field to say "If this doesn't describe your problem your post will be deleted." to stop all the "PLZ HALP" topics. Obviously this requires changes to the forum software, but it's definitely effective.

 

[Seriel]

The best way to stop duplicate questions would be a Stack Exchange type approach, where the title of your question is matched against previously answered questions before you even post it. Also a big flashing warning under the post title field to say "If this doesn't describe your problem your post will be deleted." to stop all the "PLZ HALP" topics. Obviously this requires changes to the forum software, but it's definitely effective.

Ya, that's a really good way of handling something like that. So people can go "Oh wait, this guy asked the same question, let's look at that intead".

 

[GrandmaDeb]

Being too automated and too kneejerk completely misses the human/customer service element of an official site.

The best thing to do (istm) is to continue having clear simple rules that are gently enforced, which is what I think we have now.

There will always be a newbies and there will always be people who don't write good titles. This isn't a wiki or a database it is a forum.

@esrever- nice link.

 

[Geoff Moore]

Here's a really good infographic for even more information on how to effectively search on Google.

Woahhh.... I thought my Google-Fu was pretty good, but nope.

 

[Tigersong]

I think this thread can be closed now...

 

[Esrever]

Being too automated and too kneejerk completely misses the human/customer service element of an official site.

The best thing to do (istm) is to continue having clear simple rules that are gently enforced, which is what I think we have now.

There will always be a newbies and there will always be people who don't write good titles. This isn't a wiki or a database it is a forum.

@esrever- nice link.

I agree to a point, but it never hurts to have some suggestions upfront so that users can possibly receive a more immediate answer to questions they may have so that they do not need to wait for a response for technical support, sales support, etc. It isn't as though they'd be replaced altogether, as they'd still be around for either those who weren't able to find an appropriate answer to their questions or for those who didn't bother to look on their own. It would create a quicker response time from the support staff due to them having less questions to sort through which ends up being a win-win for everyone.

 

[jhorsfield30]

I wanted to ask how to post a RPG Gaming JAM event on the forum, I don't have the option. Do I have to build my account first?
 

 

[Celianna]

@jhorsfield30: this is not the appropriate topic to place this in, not to mention you were a new member so your first two posts will be set to moderation. And to answer your question; we don't allow user-run events on the forum.


Closing this.