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Lunarea

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I haven't gotten mine just yet, but I am confident it's coming.  If we miss the 12th in terms of transfers to steam does that mean we can get a rain check/voucher coupon on the 50%(For the sci fi  characters bundle MV) since we were unable to take advantage of it due to delay?

Yes, if you miss out on the sale due to the transfer timing, I'll arrange for an extended discount for you. :)
 

flirion

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Thank you, got the transfer email.
 

Commotion

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Yeah I don't believe I received my transfer email yet( at least I hope not since I just cleaned my emails out)
 

Bonkers

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Yeah I don't believe I received my transfer email yet( at least I hope not since I just cleaned my emails out)

I haven't gotten it either yet so you are not alone.  I do have my original email, dated, and confirmed sent so I am holding out hope that we'll be seen to by the end of the month.
 
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Andar

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Lunarea stated that she will post here when she finished the list - so as long as that post doesn't appear here, some people still have to wait.


If that statement appears and you haven't got an email from her, then it's time to resend your transfer request...
 

valkill101

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Got the transfer email as well, all is right with the world now. Yay!
 

Lunarea

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Hi everyone,


I just wanted to leave a quick note... We have a community event and sale that's going on this week with 30-60% discounts - this discount is applied when a product is added to the cart. In order to avoid issues with the sale and the transfer, I'm going to pause the transfers just for the sale duration (until September 23rd). I will still be doing behind-the-scenes set up so that I can help as many of you as possible as soon as the Learning Together sale is finished. At last count, there were around 65 entries left, and a couple of you that needed a reset code.


I do apologize for the delay, and thank you for your patience. :)
 

djDarkX

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I'm still waiting, so here's hoping I get that email after the sale.
 

Allerka

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I still haven't gotten anything as of yet, either, aside from the original request confirmation.
 

Jomarcenter

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Didn't have mine  request confirmation yet
 

Caitlin

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Were we suppose to get some sort of confirmation email when we sent in a transfer request? (o_o') Because if we were, then, I guess I didn't get one, either, so could someone please tell me if that's what's suppose to happen.  If that's the case, I might have to send in another request, but I don't want to bog down the system if  that's not what's suppose to happen.  Thanks!
 

Allerka

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Yeah, you should have gotten some kind of confirmation of your request.


Frankly it's starting to boggle my mind that after seven months, this mysterious group RMW is working with to make this transfer still hasn't finished it. Clearly whatever you paid these people, you're getting ripped off. This level of service is pathetic.
 

Allerka

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OK, it's been clarified to me that the process is in fact being handled by RMW, but only by one person who's already working full-time on other things, hence the delays. But at least one transfer a day is getting done, so progress is still getting made, and it's just a matter of time. That makes me feel better.
 

DragonVine

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Hi, I'm just wondering if there has been any update to this yet? I know everyone is busy, but it has been quite awhile, and I have not received my transfer email yet. Greatly appreciate the work you guys do.
 

Dark Ashalia

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Same here, i would like some news about the transfer. How many you still have to do?


If there was effectively one tranfer per day, 65 entries left in september would mean in december 2016 all transfer done. :unsure:


We are close to a whole year and we have, like, no news about it... A little update would be appreciated :)
 

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The only one who can answer here is @Lunarea, everyone else doesn't have the access for that.
 

djDarkX

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Yeah, still waiting.  Guess it'll happen when it happens.  Might need to start uploading all my stuff to Dropbox and Mediafire to have two online backups, just in case.  The thought of not being able to access my paid products because they are not available via the forums anymore is scary enough as is.
 

Engr. Adiktuzmiko

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The thought of not being able to access my paid products because they are not available via the forums anymore is scary enough as is.



Yeah, I just hope I actually already downloaded everything before... 
 

Allerka

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I didn't have everything downloaded. Or, specifically, some things were updated AFTER the store was closed, meaning I've had no way of getting said updates after a year.

A year.

I'm trying to be patient with this, I really am, but this is really getting absurd. Luckily what I DO have is backed up, but I know not everyone was as fortunate. And it'd be one thing if this was a one-off problem, but I've seen these things happen consistently over the years I've been here, and honestly I'm done putting money into this series and this company.
 

felsenstern

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I didn't have everything downloaded. Or, specifically, some things were updated AFTER the store was closed, meaning I've had no way of getting said updates after a year.

A year.

I'm trying to be patient with this, I really am, but this is really getting absurd. Luckily what I DO have is backed up, but I know not everyone was as fortunate. And it'd be one thing if this was a one-off problem, but I've seen these things happen consistently over the years I've been here, and honestly I'm done putting money into this series and this company.
Been there and feel with you, but I think the person responsible for the disaster is not there anymore and the remaining people are anyway doing their best to make things faster and easier manageable. If I were you, I would see what I really need, ask tech support for a download link (politeness always works best there) and if that doesn't work I would pm Lunarea and ask her for help to get this particular update.
 
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