How do I get a response to official support requests for MV license?

[winkr7]

Hello;

I filled out the official support requests about a license for MV (have to get a manual license because of the firewall). I got no response. Am I expecting a response on my email or as a message here? Should I fill out more identical requests and just keep trying? I don't think I should post the details here since it includes my license code etc.

RPG maker MV
windows 7

Thanks for your time.

yours
Winkr7

 

[slimmmeiske2]

Normally you should get a response on your e-mail.
It can take a couple of days though.

 

[mlogan]

I don't understand what you mean about a "manual license"?

But yes, if you fill out a support ticket, it can take up to 3 business days for a response. If it's been longer than that, you might message Lunarea.

 

[winkr7]

Still no reply from technical support. I guess I will message Lunarea as suggested.
Thanks for the responses.

 

[mlogan]

Can you clarify what you mean by a manual license though? I guess I don't understand why you can't just add the program as a safe one for your firewall, but I'm not that knowledgeable on such things. We have some smart people here though that might be able to help you sort it.

 

[bhindi1224]

Perhaps he's saying that he needs a Non-Steam key for the program because for some reason Steam is blocked where he is. That's the only thing that I can figure out.