Loading problems

[norg1883]

Hello guys/girls

I'm having problems loading the RPG Maker MV (trial version) up as I am getting it not working as the pictures (links) below show.

https://ibb.co/cYBcco
https://ibb.co/mmExco

Not sure if posting my laptop system data will be useful.

https://ibb.co/jv9fxo

Not sure why it doesn't show the processor or installed memory

I'm hoping to learn this system more while at home from being on a game design course, so an answer would be brilliant.

 

[Andar]

two main possibilities:
either one of your drivers is too old (for example display or audiodriver) and you'll need to update them, or one of your background program blocks MV from executing.
For example there are some antivirus programs who falsely believe MV to be a virus because of its tries to access local data through web technologies (because it needs to use javascript and HTML5 as a basis for multi-device deployment.

A less likely cause is that you have another program with a different version of the Qt framework installed

 

[norg1883]

two main possibilities:
either one of your drivers is too old (for example display or audiodriver) and you'll need to update them, or one of your background program blocks MV from executing.
For example there are some antivirus programs who falsely believe MV to be a virus because of its tries to access local data through web technologies (because it needs to use javascript and HTML5 as a basis for multi-device deployment.

A less likely cause is that you have another program with a different version of the Qt framework installed

When loading it I have nothing else open so wouldn't have a background program running.

I have mcafee security if there was a problem with the virus it would have showed up before it started to install.

I'm not sure on what programs I have on my laptop would have a different version of the Qt framework.

 

[norg1883]

When loading it I have nothing else open so wouldn't have a background program running.

I have mcafee security if there was a problem with the virus it would have showed up before it started to install.

I'm not sure on what programs I have on my laptop would have a different version of the Qt framework.

Would anyone else know what I can do.

 

[Andar]

When loading it I have nothing else open so wouldn't have a background program running.

Those programs are called "background programs" because they do NOT need to be opened by the user in order to work.
In fact, every virusscan is one such "background program", because it works in the background without you starting it.

And no, good antivirus do not limit themselves to checking only when a program gets installed - they check everytime that program gets started - because they are constantly updated and the search option. In fact McAfee and everything similiar is specifically what I meant with my comment.
So please go into the McAfee logfile and check if they reported something about the trial (and do the same with every similiar program) because NO, they also don't always report their actions to the user, but they will always log them.

And you haven't commented on the drivers yet - especially if the display driver is still one of the Microsoft Defaults, you'll need to replace that with a driver from the card manufacturer. Because MV uses OpenGL, not Microsofts DX, and the microsoft drivers sometimes have incomplete support for OGL to get people to use DirectX more often.
But MV can't use DX because DX is Windows-Only and OGL is available for multiple platforms.

 

[norg1883]

For display driver, I've gone to my laptop device manager and looked for the display driver in the display adapters being an AMD Radeon(TM) R3 Graphics, right clicked on it and clicked on the update driver software and press search automatically for updated driver software, then I let it search then it says the best driver software for your device is already installed.

I'll let you know if I find anything in the log reports, at the moment I'm looking for it at around 5:45pm on 6th June.

 

[Andar]

For display driver, I've gone to my laptop device manager and looked for the display driver in the display adapters being an AMD Radeon(TM) R3 Graphics, right clicked on it and clicked on the update driver software and press search automatically for updated driver software, then I let it search then it says the best driver software for your device is already installed.

And that message might be wrong - in fact it is often, because of the way it searches (which ignores a lot of non-MS drivers as well as cases of multidevice-drivers).

Please open the driver properties in the device manager for this driver and check who is listed as the driver manufacturer. This has to be AMD, if it lists Microsoft as the driver supplier then you need to install the AMD drivers from their website.

 

[norg1883]

I've screenshot and cut the main part out in mspaint, hope these show what is needed, as I'm not sure.

https://ibb.co/cioLXo
https://ibb.co/f7aCdT

 

[Andar]

forget that driver - it is from 2014, and RMMV needs an OGL-Version that was first programmed late in 2015. In Fact when RMMV was released in Okt 2015 some graphic cards still hadn't that driver available and the OGL had to be tricked into the systems. There is absolutely no way that a driver programmed in 2014 can have the correct version of the needed OGL.

Please go to the AMD website and download a current display driver package for your card and install it.

 

[norg1883]

forget that driver - it is from 2014, and RMMV needs an OGL-Version that was first programmed late in 2015. In Fact when RMMV was released in Okt 2015 some graphic cards still hadn't that driver available and the OGL had to be tricked into the systems. There is absolutely no way that a driver programmed in 2014 can have the correct version of the needed OGL.

Please go to the AMD website and download a current display driver package for your card and install it.

I would not know which package I would need on the website, it had so many not sure which would be the best for it.

 

[Andar]

the package that include your display card.
just search for the driver for your display card with its name as given in the device manager or the display settings of windows.

 

[norg1883]

Gone from one with the driver date of 2014 to an updated one of 2016. Still not loading up.

 

[Andar]

then you had more than one problem blocking access.
But at the moment I know no other option than those I already told you.
you might try a support ticket (link top right) to see if the official support has more ideas.

 

[norg1883]

Done a support ticket with giving this topic as a link to show the problem.

 

[norg1883]

At the moment I have had no reply from the support team, it been almost 2 weeks since I've done the support ticket.

 

[Kes]

I know that emails from some email providers simply don't arrive - hotmail is one, irrc. Do you have a different email address you could try?

 

[norg1883]

I know that emails from some email providers simply don't arrive - hotmail is one, irrc. Do you have a different email address you could try?

I sent it with a yahoo email.

 

[Kes]

Could you try again, just in case the email did go astray?

 

[Touchfuzzy]

Could you send a message to me and add @RPGMakerWeb detailing the issue. I'll try to see what we can do since your support ticket is not getting to us.

 

[norg1883]

Could you send a message to me and add @RPGMakerWeb detailing the issue. I'll try to see what we can do since your support ticket is not getting to us.

I got a reply, used a gmail email account. Will have a look at the things it says later today (uk time)