Mac OSX version?

[Grahamguitarman]

I just paid full price for a copy, and all I have been sent is a PC exe!

I don't own a damn PC and would not have wasted my money if they hadn't said it was available on MAC!

So where is my mac version as advertised on the site, or have I just been ripped off?

lot of money for software I cannot even use!

 

[Archeia]

Hi there, we have a Mac version but it's on steam right now. You can activate it temporarily over there and use. The Standalone version had an issue during the last minute launch so were unable to deploy it. Couple it with some other unexpected bugs, we were forced to delay the standalone version until we smooth it over and build it for your optimal use. I apologize for this frustration.

 

[Grahamguitarman]

I'll try to install Steam and see how that works out (though to be honest I don't really want steam on my computer).

As it happens I'm already coding an RPG on the MAC using swift and SpriteKit, which will be much higher quality graphics wise. I bought RPG Maker for a quick way to make additional Games in parallel to my main project without the coding headaches.

It's just frustrating when you buy something and it doesn't seem to be available when you have paid for it.

Thanks for your reply though

 

[Archeia]

I very much understand your frustration and I feel really terrible we weren't able to deploy it immediately. We're trying our best to sort it out. Thank you very much for understanding. 

 

[kennysaurs]

I'll try to install Steam and see how that works out (though to be honest I don't really want steam on my computer).

As it happens I'm already coding an RPG on the MAC using swift and SpriteKit, which will be much higher quality graphics wise. I bought RPG Maker for a quick way to make additional Games in parallel to my main project without the coding headaches.

It's just frustrating when you buy something and it doesn't seem to be available when you have paid for it.

Thanks for your reply though

Though I don't like Steam that much either, the steam version works very well on mac! Once the standalone comes out, I'm switching to that.

 

[Borden]

Hi there, we have a Mac version but it's on steam right now. You can activate it temporarily over there and use. The Standalone version had an issue during the last minute launch so were unable to deploy it. Couple it with some other unexpected bugs, we were forced to delay the standalone version until we smooth it over and build it for your optimal use. I apologize for this frustration.

So, how do I get this then? Do I have to pay for it again?

Why is this not told to customers?

 

[Touchfuzzy]

The key that you purchased from our site ALSO works to activate the Steam version. Just follow the instructions here on activating a Steam product: https://support.steampowered.com/kb_article.php?ref=5414-TFBN-1352

 

[Grahamguitarman]

I've got it working on steam now (still bloody annoyed at having to install that crap on my Mac).

The way this has been handled is very poor customer service indeed, you really should have made the situation a lot clearer for those purchasing from your site.  

There should have been information before people click on buy, so they know what they are actually buying, and that it will require an installation of a completely separate software service on their computers.

Also for those of us who directly bought from this site, there should have been a clear message about this in the confirmation email, along with usable instructions on how to actually activate your product in Steam.

@ touchfuzzy, that link you provided ( https://support.stea...=5414-TFBN-1352 ) is so vague as to be nearly useless. 

If you are going to tell people to use their serial number on Steam, then at least give CLEAR and usable instructions on how to do so, not just a lazy link to a very vague general purpose steam page.   

I am not a regular Steam user, so it took me ages to work out from that link how to actually enable my purchase on steam.  

I do understand that last minute problems can occur, but the mark of a really good company is how they handle those last minute problems.  Leaving your customers floundering in the dark, clueless as to how to solve it, rather than be honest and upfront from the beginning, is not the way to do business!

You certainly should not be waiting till people complain on the forum before giving out information we should have had from the very beginning!

Edited to add that I'm not blaming any individual for this, it's a systemic problem in that as an organisation it should have been handled better!

 

[Mitchell]

Hi Graham,
Thanks for the feedback.

We've updated the product page and FAQ with some information on the Mac version.

We'll also be adding this to confirmation emails shortly as well as putting together a more detailed

activation guide.

Thanks for bearing with us and apologies for the poor experience getting set up with MV.

 

[Grahamguitarman]

Thanks for your reply Mitchell.

Its a great program, and I will be using it a lot I think.  

Hopefully, not so many Mac users will be left floundering now!

 

[Ultima2876]

You can always uninstall Steam once they release the standalone version

 

[Grahamguitarman]

Lol I fully intend to remove steam as soon as possible.

It's a bit worrying when you install a program (steam), and it says it needs permission to take control of your computer! (I actually got that message on my Mac while installing it all)

The security risks worry me somewhat.

 

[Ultima2876]

Eeeeh, Steam is a hugely popular program. While that in itself doesn't mean much (Flash is also hugely popular and is probably the biggest security risk to any computer today), I think Valve have a pretty solid handle on security with Steam - I don't think having that particular app installed just for using RPG Maker MV will be much of a problem. I'm a professional software engineer and every member of my team have Steam installed on their computers - and we're all super security-conscious!

 

[Baka-chan]

Also for those of us who directly bought from this site, there should have been a clear message about this in the confirmation email, along with usable instructions on how to actually activate your product in Steam.

@ touchfuzzy, that link you provided ( https://support.stea...=5414-TFBN-1352 ) is so vague as to be nearly useless. 

If you are going to tell people to use their serial number on Steam, then at least give CLEAR and usable instructions on how to do so, not just a lazy link to a very vague general purpose steam page.   

I am not a regular Steam user, so it took me ages to work out from that link how to actually enable my purchase on steam.

Just a side note: You can't explain more on how to do it since the explanation of the link is everything there is to it. It could only be made easier if steam hadn't removed the "Activate key via api" feature.

 

[Woratana]

Can't wait for non-steam version for Mac OS

Thank you for your explanation, Archeia