Missing support ticket

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I submitted a support ticket asking for a refund 2 days ago. I still haven't received a reply or even a confirmation email saying the ticket was received. Is this normal or not?
 

slimmmeiske2

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Sometimes support tickets get lost in the system, because of the e-mail adress being used (like using your school's e-mail adress).

@Touchfuzzy Can you help?
 

Andar

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besides, the official reaction time is three business days, not three calendar days - that would mean they're answering in time if they answer on mondays.
Degica is too small a company to have 24/7 support....
 

Touchfuzzy

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Degica is too small a company to have 24/7 support....
This. We have like, 1 person who answers emails, and 2 others who help on more complicated questions (I'm in the 2 others part). And all 3 of us, that isn't our actual main job. We all do other stuff.

We try to get through them all as fast as we can, but sometimes there is a delay, and we don't tend to look at them over the weekend, because we need to be able to escape sometimes!

If it doesn't get answered by Tuesday, give me a DM and I'll look at it.
 

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