RPG Maker Forums

Hello,


I will start this post by expressing my profound disappointment and anger at the RPG Maker team. My mind cannot get around how low the service has been for me.


I tried rpg maker MV using the trial download available when you provide your email address. Happy with the product, I decided to buy a copy. I am given a product key for my RPG Maker MV software, as seen on my account page and transaction history.


I downloaded the software from there too. I tried activating both my old "trial" version, and the fresh new version right after my purchase. When trying to activate online, using the code provided in any combination possible (with our without '-' etc.) I get the error that the resource cannot be found. When trying an offline activation, I am told that either my email address or the code is wrong.


A bit angry at the issue, not having access to a product I was CHARGED for already, I went on the website to look for an answer. 


Your support system is one of the worst I have ever seen. You split the support questions between this mock-up forum on your main website, and seemingly "support tickets" that you can open but that the customer has NO WAY to keep track of, being told that someone will come back to them shortly (Btw, I submitted one ticket for Sales and one for Tech support a week ago, and no one has come back to me yet.) I also asked the question twice on the pseudo-forum, and no response in either of these. Not even an acknowledgment that my case is being looked after at the moment.


Now I'm back again a week later, activation still not working, no answers anywhere... Absolutely no way of contacting the RPG Maker team in a civil manner in any other way that I didn't already tried except for this community forum. I'm curious to see if I'll get an answer there. 


The customer service offered by Degica is ATROCIOUS. The only time I've seen such poor conduct was from actual scammers. Unfortunately, I know that Degica is a legitimate company, but this makes it only more sad. My next and last step will be to make a phone call to Degica UK if nothing changes soon.