Player cannot access the "New/Load Game" Menu

[Benny Jackdaw]

I've never had this happen to me before, but a player of my game SWEARS that he's not able to access the "New Game/Load Game/Exit" menu. Is there something I could have done to cause this?

 

[Kes]

Just for the sake of clarity - those commands are usually on the title screen. So is the player saying that they cannot load the game and so never reach the title screen, or are they saying that once in the game, when they go to quit it, they are not taken back to that screen?

 

[Benny Jackdaw]

Just for the sake of clarity - those commands are usually on the title screen. So is the player saying that they cannot load the game and so never reach the title screen, or are they saying that once in the game, when they go to quit it, they are not taken back to that screen?

Neither. He can load the game, he just cannot reach the "New Game/Load Game" screen. I've played games in both Title Screen on and off modes, but regardless the "New Game/Load Game" options still come up.

 

[Andar]

Neither. He can load the game, he just cannot reach the "New Game/Load Game" screen.

You misunderstood something - there is no "new game/load-screen" that can be reached, there is only the titlescreen that includes those commands, and that screen should be automatically there on starting the game.

Unless of course you're using plugins to change the way the titlescreen behaves, and in that case we need to know which plugins you are using (with links to their websites) and how you configured them, because in this case the most likely cause is that you made an error configuring those plugins.

And you need to ask him if he understands that - he might be reporting an error that isn't there because he assumes he could go back to title screen when there is no direct way to do that short of abandoning the game.
Please ask him what buttons and options exactly he presses when he tries to get back to the titlescreen

 

[Benny Jackdaw]

As far as I know I am not using any plug-ins or mods.

 

[Andar]

then your player is doing something wrong, and you need to ask him how he tries to access that screen, and tell you step by step how he tries.

 

[Cherry]

Maybe you disabled the title screen in the system tab and didn't build your own either?

Note that there are two different kinds of "disabling the title screen": The toolbar icon which existed for ages, which is just for testplaying and will just remove graphics and music for example, and the "use" checkbox in the system tab (new in 1.11) which will actually skip the title in the game for the player (its supposed to be used in conjunction with a custom built title screen, using the new load/exit event commands).