Refund Policy?

Discussion in 'Site Feedback' started by Rachnera, May 3, 2019.

  1. Rachnera

    Rachnera Caffeinated Spider Veteran

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    I couldn't find any information or options on refunds for dlc.
    I was hoping someone could point me in right direction or explain how that works. Thanks in advance.
     
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  2. Grunwave

    Grunwave Veteran Veteran

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    If its through steam, pretty simple process, afaicr

    Unsure if from Degica.
     
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  3. Uzuki

    Uzuki Kawaii on the streets, Senpai in the sheets Veteran

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    You'll need to go through customer support, but seeing as it's a holiday in Japan, it'll probably be a minute before you get a response. It's probably best to wait until it's over to ask for a refund.

    https://www.rpgmakerweb.com/support
     
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  4. Shaz

    Shaz Veteran Veteran

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    DLC is not refundable. With a program that requires registration, the registration could be disabled so you could not use the program. But with DLC, there is nothing that stops you from using it once you've downloaded it, so there are no refund options.

    I wish I could find the location where that's stated. I've searched, but I can't find it. I'll come back if I locate it.

    edit: here we go - https://www.rpgmakerweb.com/company/terms-and-conditions
    (note the part in bold at the end)

    With Steam, I believe if you haven't downloaded it yet (which they can check by looking at your account), you can get a refund, but if you've downloaded, there's no refund.
     
    Last edited: May 3, 2019
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