RMMV Dialogue and Title Screen Glitch

[Google_Chrom]

So I'm having a problem... Every time I run a play test on RPG Maker MV for Steam I end up seeing that the title screen or the text boxes have been scrambled into black and white squares instead of actual text. I can't find my product key to contact support. Can any one spare a moment to help?

 

[Kes]

This is not a query for the Support desk, who deal with e.g. problems activating the program.

Is this with an existing project or does it also happen on a new project without added plugins?
If you opted in to getting updates automatically on Steam, you will now be on version 1.6.1 Have you checked out the opening post in this thread?

 

[Google_Chrom]

This is not a query for the Support desk, who deal with e.g. problems activating the program.

Is this with an existing project or does it also happen on a new project without added plugins?
If you opted in to getting updates automatically on Steam, you will now be on version 1.6.1 Have you checked out the opening post in this thread?

Thank you for responding Kes. It happens with new projects and I've even created two different ones and both have the same problem. I don't know if plugins are added and unfortunately I don't know how to check. I just got the program about three or four days ago so I'm still learning.
If you have any input on this issue please let me know.