RPG MAKER MV Activation Problems

[Big Ki]

Hi, I purchased an RPG Maker MV code a couple of days ago, when I enter the code
I'm told the code is invalid when I attempt to authorize online.
The offline method is a dead end as it results in submitting a support ticket, to which I get no reply.
Please Help.

 

[Andar]

@Big Ki
1) where exactly did you purchase the maker? Please give the weblink to that shop.
There are two different versions (steam and non-steam) and a key you got from a steam-reseller cannot activate the non-steam version. Only if you purchase here on RMW the key you get should be able to activate both versions

2) The support tickets usually work, but Degica is a small company with limited resources and it can take up to three business days to get a response - where exactly and when did you send a support ticket?
(additionally, some website links through search engines might get you to an old system that hasn't been watched for years, the support tickets should be send through the support link top right on this site)

 

[Big Ki]

Hi Andar,
I purchased RPG Maker MV (PC Download) from Amazon UK on Wednesday 17th (2 days ago).
I have not installed Steam on my system.
Weblink: I'm attempting to use the software on Windows 10 Bootcamp (Mac OSX 10.11.2).
All support tickets have been sent via the support link top right on this site.
I have sent several over the last 2 days.
Thanks for getting back to me.

 

[Andar]

I have sent several over the last 2 days.

As I said, you need to wait for a response, and that can take up to three business days - sending several tickets will not speed that up.

Unfortunately I don't know if Amazon sells the steam version or the non-steam version.
But I strongly suggest you install steam on your computer and test if you can activate the key there - because steam has a native MacOS version of RMMV and you don't need to start Windows if you're using Steam on your Mac.

As for your version - the only person who can check if Amazon sells the Steam or non-Steam version is @Lunarea

 

[Big Ki]

Thanks for the information.
I purchased the RPG Maker MV - PC Download version because I want to use the software offline on Windows 10.
The version that you are speaking of is
and is absolutely not what I wanted, so I did not purchase that version, as I do not want to install Steam on my Mac or work whilst online.
I hope that somebody can help me with this situation, and will patiently be waiting for a response from customer services.

 

[Andar]

you can place steam into offline mode as well and use RM there without any internet connection as well.
However, in this case you'll most likely have to wait for an answer to the support tickets next week, only they can guide you through an offline activation, and I assume it's part of the bootcamp/emulater setup on your computer that prevents the online activation.

 

[Big Ki]

Thank you Andar for your assistance in this matter.
I followed your advise and attempted to test whether or not the code I purchased was working by installing Steam on my Mac partition.
But unfortunately I received the same invalid code response when entering the code.
So I assume the code itself is the problem, and I'll have to wait for my support ticket(s) to be be answered.

 

[Big Ki]

So after 12 days no reply from RPG Maker support in regards to this matter.
This is extremely poor.
I would be grateful if anybody has any advise, as all I have left is to start making complaints.
All I want is to use to software I purchased.

 

[SamJones]

Someone mentioned here that the download version sold on Amazon does NOT include the Steam version. It only contains the standalone version.

 

[Lunarea]

@Big Ki : Can you please PM me with your e-mail address and the date you sent the ticket in?
It's possible that we did not receive it, hence why there's been no reply.

 

[Big Ki]

Thanks SamJones, as I mentioned here the Steam version of this software is absolutely not what I wanted, so I did not purchase that.
I purchased the standalone version with the intention of using it standalone (PC Offline).

 

[Big Ki]

I received a working code from customer support.
Thanks Lunarea for all your help.

 

[Andar]

[closed]IgnoreMe[/closed]