@ Bloody Red Riding Hood, Really? for your information, I didn't preorder, I only just bought the software today - from the link to the purchase page, go there for yourself and see if you can find anything on the order page that says anything whatsoever about steam, let alone about being able to transfer your key to steam!
http://www.rpgmakerweb.com/c/cart
I'm not some regular forum user who has had access to all the information leading up to this software being released. In fact I was not even a forum member till today. believe it or not your forum users are not the only people buying this software!
Even the confirmation email, with the links to download the software do not mention that none of the links are for the Mac version, or that I needed to go to steam. So I wasted time and bandwidth downloading several files of which none were of any use to me with my Mac.
"
Several topics in the forum talked about this. Just a quick look or search would have given you the answer."
Again why the hell should someone have to become a member and then search the forums for vital information that should have been provided straight away at the point of purchase. In fact why did I even have to sign up to the forum in the first place, when I should have been able to just buy the software and start using it?
This isn't some random technical issue about some minor detail of the program, this is people being unable to download their purchases because the relevant information wasn't provided to begin with.
The link to the steam page may be clear and simple to someone who has has an account and has regularly used steam, not so much if you don't even have an account yet and haven't even downloaded the software. It is plain lazy to just say to someone to go there and figure it out for yourself!
The RPG maker software is excellent, but this arrogant customer blaming is incredibly poor customer service indeed! I was so pissed off by all of this that I was close to asking for my money back, and am still wondering if I should do so anyway!
And the more you try to make me look like I'm at fault for the complete lack of information provided when I purchased the software, the more I wonder if I even want to become part of this community.
edit: just to clarify, this is the experience I have had so far:
I came to the RPG Maker site after seeing an article about the new version of RPG Maker. Having played around with RPG Maker XP many years ago I fancied getting it again.
I clicked on the demo link for OSX only to be told the file was not available, annoying but not the end of the world.
So I thought what the hell I'll just buy it without trying it out before, if it is as good as RPGXP was then why not.
After double checking that it really does say it will run on Mac OS X, I click on the 'Buy now for only $79.99' button and go through the process of paying for the software.
At no time whatsoever during the purchasing process was there any information to tell me that the Mac version wasn't actually available, nor was there any mention of steam.
I eagerly download my purchase to find out that there are no DMG files, only exe and bin (which is an archiving system for PC installers)
I check the email and there is absolutely no information there about the Mac downloads, or how to get them.
I go back and double check have done everything right, and re-download everything (using up more bandwidth) just in case there was a mistake in downloading, still no Mac file.
At this point I get frustrated and decide to join the official forums, so I can ask what the hell is going on with my download.
I got a very nice and apologetic response from one of the web staff, which though lacking in specific details of how to fix the problem, at least had the decency to admit that it wasn't a very good situation.
I then spend half an hour trawling the forums trying to find out how to get a steam version, getting only a link to a page on the steam site.
I then have to install stream, create an account and try to figure out what the hell steam actually does (never had any dealings with it before).
After a couple of false starts, and lots of head scratching I finally figure out how to activate my serial number on steam without repurchasing it, and finally download my product (several hours after I actually purchased it).
I then get condescending messages from various moderators etc, claiming that I should have known all of this anyway as it was all explained in the preorder pages (which I have never seen) or because I should have apparently joined the official forum and spent hours trawling through the site before even purchasing the software.
its the assumption that I'm in the wrong for not knowing that there was no standalone Mac version and that I should have known about the steam version etc etc that has riled me up.
I come on here for help and get talked down to like an idiot for not knowing things that I had no access to.
I've noticed some other people getting the same treatment but unlike me they didn't complain. Good for them, but I personally won't be talked down to for standing up for myself!
Instead of being condescending maybe you should look into what kind of experience a non forum buyer is actually getting, because from where I'm sitting its a very poor experience!
