Hey folks, So I've been thinking, and I know I'm really new to the RM engine, so I can't really do Scripting, and Tilesets and stuff yet... What I CAN do, is provide Tech Support, namely Hardware/Software troubleshooting and Networking. (As a free service, not against nifty gifts and Thank You's, but I'm not expecting to be paid. Just wanna help out.) I've been into IT since I was young, and I've got 15 years of experience. I've worked for Microsoft as a DSL Technician, I've run my own Webhosts, Private game servers, Websites, File Hosting, etc. For several years I supported myself and paid my bills by running a PC Repair business from my house. I've worked in Industrial IT, as a CNC Operator, and I'm the 'Computer Dude' everyone brings stuff to, to fix, refurbish, recycle, and so on. So, any general questions related to Windows Operation, Software Compatibility, Networking (Home and Business), Hardware Compatibility, etc. (Not too great with Mac, and I dabble in Linux/Unix based systems. Not as much call for them, and most Linux/Unix users know how to get stuff done.) I'll even help people build new PCs, pick out parts based on the needs and budget, and send a list of links for what to purchase. If you are having Network issues (Connecting to WiFi, maintaining a connection, etc.) Check out this spoiler! Spoiler Here are some great tips contributed by other Forum Members Andar Macatlas If other devices are experiencing the issue... Spoiler Your laptop is fine, so we can rely on it for further troubleshooting. Bypass the router. If you have DSL, Cable, or Satellite, hook your laptop up to your modem with an Ethernet cable and use the internet like normal. If you have wireless, hook your laptop to the PoE/Radio (tiny black box that says either PoE or radio on it). Fiber? Hook your laptop right to the cable coming out of the wall. No drops? Your router is the problem. If the connection still craps out when your laptop is hardwired directly to the modem/radio/wall, you'll need to contact your ISP and tell them to fix their bad mojo. If only the laptop is experiencing the issue... Spoiler Don't worry, because you have a lot of options! If only your laptop is experiencing the issue, it means 1 of 4 things: 1. Your laptop grabbed a bad setting somewhere and your networking software is corrupted. 2. Your NIC (Network Interface Card) has literally burned out. Kicked the bucket. Pushing up the daisies. Or it's getting ready to, anyways. You'll need to order a replacement and install it yourself, or take it to a shop. This is worst-case scenario. 3. A program in the background is randomly throttling your connection. You mentioned bloatware, so this is definitely possible. Any backup programs, cleaning utilities, or 'totally rad 3rd-party system tool you CAN'T live without' needs to be removed via Programs and Features. If you post a list of suspicious programs for me, I can tell you which programs I would remove for one of my customers. 4. You have a virus. Run AVG, Malwarebytes, or any other anti-viruses you may have. In my experience, Hitman or Hitman Pro is the only tool that has detected and removed every virus I throw at it. I highly recommend it. So, I'd take care of the bloatware and virus scans first. We're essentially gonna go through a long process of elimination at this point, which if followed to the T, will hit, like, a thousands birds with one stone. If the bloatware and viruses check out, it's time to move on to potentially corrupted networking software. You mentioned you found articles on this exact issue, and judging from your explanation of those articles, it sounds like a lot of people have corrupted software. Editing the registry should be uneccessary; I'm sure your laptop isn't the only laptop with that NIC, and all NICs use similar software to communicate with the Windows 8 OS. Instead of editing tedious settings in the registry, we can tackle the root of all NIC problems head-on. Of course, by 'tackle' I really mean 'fix', and by 'root of all NIC problems' I mean 'drivers.' So in other words, we're going to fix your drivers. . Fixing corrupted NIC software/tackling the root of all NIC problems head-on/fixing your drivers. Spoiler Let me start off by saying this. When any of my customers hear me say the word 'drivers' they immediately become defensive, almost like I'm saying 'you b***ch' in a room full of women. The first thing that all scammers, phishers, or virus programs point out is that your computer needs to repair, update, or install missing drivers, and only they can repair your beloved computer. Most people have become aware of this. But the reason this method works so well is because it's rooted in truth. Every piece of hardware in your computer needs to have a driver (software for a piece of hardware) to run correctly. While most people are deathly afraid of drivers due to that key phrase being mentioned by the numerous schemes out there, what most people don't realize is that a comprehensive list of drivers exists on every computer. We don't need extra software, and we don't need to let some guy with a thick accent remote into our computer. When it comes to fixing drivers, it's easier than taking candy away from a... well, let's say a bear. I want to be as accurate as possible here. so fixing drivers is definitely easer than taking candy away from a bear. To repair a NIC software/driver issue, we need to completely uninstall the driver. Then, we reinstall it. Crazy, right? It's like throwing a broken chair out of a window, then bringing it back inside hoping it magically fixed itself somewhere along the way. Except, with computer software, this actually works. Before we do anything else, let's create a restore point just in case. Creating a Restore Point Spoiler Just in case things go south, we need to make a restore point. It's rare, but if the physical NIC is fried or there's a deeper issue on the computer, the driver simply won't reinstall correctly. So, let's make that restore point before we make any changes! To do this in Windows 8, go to your desktop, open the Power User Tasks menu using the Win+X key combination. Go to System > System Protection (left side of the menu) > 'Yes' to UAC if prompted > click the 'Create' button. Type in a description to help you identify the restore point later on. Click 'Create' again, then 'Close' when the process is finished. Ripping/Reinstalling the NIC Spoiler Now, we need to uninstall and reinstall your NIC. This is called a rip/reinstall. We need to open the Device Manager; there's an option for it in the Power User Tasks menu (Win+X when looking at the desktop). Expand the 'Network Adapters' category. Try to locate your wireless adapter in the Network Adapters. Keywords to look for are 'wireless' or 'WiFi.' Right-click on your wireless adapter, then click 'uninstall.' MOST IMPORTANT STEP: When you click uninstall, a box may come up asking if you want to 'delete the software from the computer or harddrive.' DO NOT check this option. The computer WILL NOT be able to reinstall your NIC if you check this option. That being said, we did create a restore point, so keep your shirt on if you accidentally check this. It's reversible. Once the uninstall is complete, immediately reboot your PC. Your computer should automatically reinstall the drivers/software for your wireless NIC. Allow up to five minutes for this process to complete. If everything reinstalled correctly, your WiFi icon will appear in the System Tray like normal, and you can click it to pull up the WiFi Connections Menu. You'll need to reconnect to your WiFi with your security key. Wa-la! You've completed the troubleshooting. If this issue is caused by a virus, bloatware, or corrupted software/drivers, you will have fixed each of these potential problems. If you're still having the issue, that means your NIC itself has gone bad and needs to be replaced or repaired. At that point, I would check into your warranty options, or take the laptop to a shop. If things go south... Spoiler If the NIC doesn't reinstall, or you encounter any other critical issues, go ahead and restore the PC using our restore point (or an earlier auto-created restore point if necessary). To do this, Swipe in from the right edge of the screen, and then tap Search. (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.) Enter Control Panel in the search box, and tap or click Control Panel. Enter Recovery in the Control Panel search box, and then tap or click Recovery. Tap or click Open System Restore, and then follow the instructions. I hope this helps! Feel free to ask if you have questions or further problems. SaintInix seems to know what he's doing, so he may be able to provide another perspective on your issue. The previous troubleshooting I outlined can apply to many different internet problems spanning any version of Windows, so it's more comprehensive than specific. I haven't dealt with your laptop specifically, so there may be more a complicated issue going on there if my suggestions don't fix the problem. Best of luck! Format for Help Requests 1. Make and Model of your Computer (Dell Inspiron XXXX, Acer Aspire XXX, etc. If it's a custom build, I'll need to know the hardware you are using in it. I can help you figure this out, just PM me.) 2. Issue that is disrupting normal operation (Freezes, Blue Screens, Dropped WiFi connection, etc. Any error messages or codes, I need those. Please be exact when reporting error codes. Even one zero that looks like an O can make it very time consuming to track down the issue and the solution.) 3. Preferred method of Contact. (E-mail, PM, Skype, what-have-you. I don't wanna have to spend hours tracking someone down after I've figured out a solution.) 4. Notes, other issues, or any other information you can give. (When the issue started, if there's anything that you remember changing or installing/uninstalling around the same time. Pretty much every word of info you give me will help me sort the issue out and get to the bottom of it faster, and find a working solution.) I can do phone support, Skype, Google+ as well, which would allow me to see the screen, identify errors, things like that. Please, do not post a one line reply with... 'mai puter broked, halp!' I can't do anything if you don't give me the information I need. So please be detailed, and be aware that I have other obligations. I will try to help people as quickly as possible, but real life has to come first folks. Disclaimer: I've never liked coding. I learned HTML when I was 15, and that's pretty much it. Stuff that has to do with Scripting for RPG Maker... Not my cup 'o tea, so to speak. Not that I'm not going to learn, but for right now, I'm just offering my general PC Tech skills. As of right now, I'm too new to the engine to start giving advice and support on it, but I'll get there.