small problem

[swolmart]

hey yall i got a small problem

i had a rootkit virus on my computer so i had to reset my whole computer to get rid of it

and i saved all of my stuff that i had before and i grabbed the setup for rpg maker mv thinking "that might be enough to save it"

i'm looking through the forum now and it seems i need a key from an email i was supposed to keep?? like how am i supposed to keep track of that

anyway

i saw the forum post about redownloading rpg maker and it says that i need to go to support

but in order to put in a ticket for (what i'm assuming i need to go to) tech support i need a product key

but i don't have the product key so how am i supposed to file a ticket

another thing the post said was an SN number should be somewhere in your store account if you bought it here

which i did

but it's just my address theres no number there

and theres also no orders even tho i'm pretty sure i bought rpg maker mv on this account otherwise my address wouldn't be there

aaaaaaaaaaaaaaaaa it's a whole bunch of stuff

any help would be appreciated

- aiko / swolmart

 

[mlogan]

You don't need a key for the support ticket. Leave it blank or fill it in with zeroes.

 

[swolmart]

oh ok, what would i put my support ticket under?

license help or something different?