small problem

Discussion in 'Product Discussion and Support' started by swolmart, Dec 5, 2019.

  1. swolmart

    swolmart Warper Member

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    hey yall i got a small problem

    i had a rootkit virus on my computer so i had to reset my whole computer to get rid of it

    and i saved all of my stuff that i had before and i grabbed the setup for rpg maker mv thinking "that might be enough to save it"

    i'm looking through the forum now and it seems i need a key from an email i was supposed to keep?? like how am i supposed to keep track of that

    anyway

    i saw the forum post about redownloading rpg maker and it says that i need to go to support

    but in order to put in a ticket for (what i'm assuming i need to go to) tech support i need a product key

    but i don't have the product key so how am i supposed to file a ticket

    another thing the post said was an SN number should be somewhere in your store account if you bought it here

    which i did

    but it's just my address theres no number there

    and theres also no orders even tho i'm pretty sure i bought rpg maker mv on this account otherwise my address wouldn't be there

    aaaaaaaaaaaaaaaaa it's a whole bunch of stuff

    any help would be appreciated

    - aiko / swolmart
     
    #1
  2. mlogan

    mlogan Global Moderators Global Mod

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    You don't need a key for the support ticket. Leave it blank or fill it in with zeroes.
     
    #2
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  3. swolmart

    swolmart Warper Member

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    oh ok, what would i put my support ticket under?

    license help or something different?
     
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