The Great.... The Wonderful Sony..! (Official Sony Rants Forum)

[Corrupted Ralph]

So I called up sony because a hacker hacked into my account and deactivated my my main ps4 and set up theirs as the main... but I don't really care... it just... This woman...

Tell me what you guys think below...

Well you see they can't hack your account unless they have your password sir, and your password is secure in sony's database.

 

[Clord]

Ah typical "Assume that every caller is an idiot" approach.


In their defense, they get a lot dumb calls.

 

[Kes]

Is this the same Sony that was hacked and lost a lot of customer details from their database?  Or am I mixing them up with someone else?

 

[Sharm]

No, you remember correctly.  Sony's database is widely considered highly insecure.  Obviously they're trying to get away from that image by blaming the victim.

 

[Corrupted Ralph]

Well...

I "FIXED" an image!

Spoiler

Fixed Version

Spoiler

 

[Makio-Kuta]

Poor lady is probably trained to say that. I can only imagine what sort of responses she gets every day. Being stuck in a position where you are forced to say what policy tells you to say, no matter how stupid it is for the situation at hand is such a pain in the rear. :S Not a job I'd ever want.

 

[Corrupted Ralph]

Poor lady is probably trained to say that. I can only imagine what sort of responses she gets every day. Being stuck in a position where you are forced to say what policy tells you to say, no matter how stupid it is for the situation at hand is such a pain in the rear. :S Not a job I'd ever want.

Well... I called like 10 other times *I happen to be very annoying when being hacked* and nobody else said anything even close to as dumb as her... just saying...

 

[Sharm]

Good to know that it's just one idiot then.  My customer service experience with them has been very good.  I don't do the phone thing though, in general customer service is much better and faster when there's a online instant messaging option.

 

[Mage Heart]

Good to know that it's just one idiot then.  My customer service experience with them has been very good.  I don't do the phone thing though, in general customer service is much better and faster when there's a online instant messaging option.

I did this with 3 prince of persia HD games I bought and the woman found a work around for me.

 

[Corrupted Ralph]

What have your guy's problems with sony been?

I have too many to list :/

 

[Clord]

Back when my account got abused (Lost 80 euros or something) due their own database leak (famous story) I was politely informed that keeping my account secured is my job and that they wouldn't likely do anything but the guy still forwarded the information to their US overlords.


Sometime later I got E-mail how my money has been re-imbued and issue was actually handled right (they believed me due they found out that it was their own fault.)


Still, I had essentially to shred my Visa Electron and get a new one due that screw up on their part. Not have entrusted Visa Electron card's information to them since.

 

[Simon D. Aelsi]

In their defense, they get a lot dumb calls.

No excuse for rudeness. ESPECIALLY after the screwups they've made!

 

[Clord]

No excuse for rudeness. ESPECIALLY after the screwups they've made!

Whatever really. Customer supports are famous of being handled badly in tons of companies. To get real support you might as well send E-mail than try to talk to them.

 

[Corrupted Ralph]

worth a try

also about sony and that chic....

 

[hian]

Everybody knows customer support services are run by trained monkeys - not real people.


Never rely on customer support services.

 

[Kes]

There is a well liked person on this site who worked in a call centre doing customer support.  That person once posted what it was like from the other end of the phone line.  I think the comment about trained monkeys is, to say the least, a somewhat sweeping generalisation, as I believe this person when he or she wrote about trying to be helpful and getting nowhere because of the customer's attitude/reactions/etc/

 

[Pine]

There is a well liked person on this site who worked in a call centre doing customer support.  That person once posted what it was like from the other end of the phone line.  I think the comment about trained monkeys is, to say the least, a somewhat sweeping generalisation, as I believe this person when he or she wrote about trying to be helpful and getting nowhere because of the customer's attitude/reactions/etc/

I can verify this as well. I worked at Dell (Alienware) support, and I can't even begin to tell you how most of these calls started (hint: shouting, attitude, insults). I had a Degree in CS at the time, had worked extensively with computers. I was more than capable of fixing almost anything that could come through the phone.

Except for customers attitudes. There ain't no fixing those.

 

[Sharm]

I did inbound for a while myself. Most of the problems were created by policy, not because we didn't want to help. I always went the extra mile for the ones who were understanding and willing to work with me. The more the customer yelled, the more a stickler to the rules I became.

 

[Touchfuzzy]

Ha, so, we don't normally do phone support for RM right. But one time, we made an exception, because of extenuating circumstances. This was a while back anyway. And it was someone in the US, and at the time I was the only US team member, so I got to handle the call.

Now, the person was actually not bad, but I'm terrible on phones. I think I did a decent job, but I also felt like I was about to have an anxiety attack.

All I'm saying is: I have mad respect for people who day in and day out do support calls and aren't complete jerks.

 

[hian]

There is a well liked person on this site who worked in a call centre doing customer support.  That person once posted what it was like from the other end of the phone line.  I think the comment about trained monkeys is, to say the least, a somewhat sweeping generalisation, as I believe this person when he or she wrote about trying to be helpful and getting nowhere because of the customer's attitude/reactions/etc/

It was a joke - not meant to be taken literally.


Do you really think you read that post in good faith, if you think I actually hold the position that


all costumer support ever is horrible?


I know very well that many people who call costumer support probably have the mental efficiency of


a gorilla baby that was dropped on its head at birth, but hey - I'm not unfamiliar with bad


customer support either.


The real problem in most cases, lies in failed communication - because neither of the people


in the conversation have a good way of conveying what is actually wrong. The costumer, because


they often lack the proper knowledge to convey the problem in a way that makes sense


to the professional, and the professionals because while they might be professionals at


the thing they're supposed to help with, they are not professionals at unpacking a lay-persons


incoherent rants about their products.


Anyway - as I said, it was just a joke, alluding to a common phrase you find in


internet-related customer support messages (have you never seen similar phrases


seen in information blurbs once a site is down?).